Scrum master

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Classification: Internal

FREDERIC EPEE WANG

Hagerstown, MD, 21740 +1-469-***-**** *********@*****.*** PROFESSIONAL

SUMMARY

Experienced Scrum Master and Agile Project Manager with over 4 years of experience. Specialized in leading teams to deliver high-quality software solutions on time and within budget. Skilled in analyzing internal workflow processes, assessing business requirements, and implementing business development plans. Proficient in both Waterfall and Agile methodologies, including Scrum and Kanban. Expert in Requirement Gathering/Estimation, Requirements Analysis, Documentation, Data Analysis, Business Analysis, and Software Development Life Cycle (SDLC). Strong abilities in Process Mapping, Requirement Writing, User Stories creation, Acceptance Criteria, and Stakeholder Management. SKILLS • Capacity Planning / Team management

• Communication

• Critical Thinking

• Root cause analysis

• Conflict Resolution

• Human-centered

• Continuous Deployment

• Business Requirements Documents (BRDs)

• Dependency & Risk Mitigation Management

• Skill matrix

• Story mapping

• Release Planning

• Change Management Process

• Sprint Planning

• User Acceptance Testing (UAT)

• Jira / Confluence / Kanban / Miro / Ideaboardz

• Azure Devops

• Microsoft Suite

WORK HISTORY SCRUM MASTER 03/2020 to Current

Good Hope Home Healthcare, Reston, VA

• Facilitated Scrum frameworks – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity. Created epics, features, and user stories in Jira, supporting the Product Owner.

• Collaborated with product owners, team members, technologists, and other scrum master to define solutions and drive progress.

• Optimized team productivity by introducing agile techniques like INVEST and DEEP criteria for all user stories in the backlog, DoD, DoR, acceptance criteria, Paring, swarming etc.

• Guided the teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

• Tracked work in progress (WIP) limits to ensure teams maintained optimal work pace without exceeding capacity.

• Hosted team building activities both on and off-site to foster an open, collaborative, and empowering environment.

• Utilizing negotiation and positive psychology skills, the CARE approach to resolve team conflict or misunderstandings to maintain a positive team culture.

• Facilitate root cause analysis sessions leveraging the “5 Why's” methodology to uncover true issues that can be solved vs. solving symptoms.

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Classification: Internal

OPERATIONS MANAGER 08/2018 to 02/2020

FedEx Ground, Hagerstown, MD

• Efficiently managed the dock, with responsibilities including planning, organizing, staff training, and leading package handlers. Achieved a 40% increase in dock productivity.

• Supervised operations staff and kept employees compliant with company policies and procedures.

• Trained and motivated team members, with 25% becoming trainers and 10% advancing to managerial roles.

• Developed systems and procedures to improve operational quality and team efficiency.

• Assigned and managed employees to ensure safe and efficient package sortation.

• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Analyzed and reported on key performance metrics to senior management.

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

• Trained and guided team members to maintain high productivity and performance metrics.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

EDUCATION Master of Science: Marketing, 09/2017

School of Economics and Commercial Sciences - Douala, Cameroon, Cameroon Bachelor of Science: Marketing Management, 08/2012 Higher School of Economic and Commercial Sciences - Douala, Cameroon, Cameroon CERTIFICATIONS • Certified Scrum Master.

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