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Software Development Technical Support

Location:
Milpitas, CA
Posted:
October 26, 2023

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Resume:

Soumyalipsa Mohapatra

+1-925-***-****

ad0m4u@r.postjobfree.com

OBJECTIVE

Seeking a challenging position where my deep knowledge and experience in operating systems, database performance optimization, server monitoring tools, agile software development methodologies, platform Services and distributed system architectures can be leveraged to contribute to a dynamic and innovative organization.

EXPERIENCE

Dell Technologies Bangalore, India

Analyst – Data Engineering Aug 2018-present,

Responsible for driving Platform Infrastructure and Performance Analytics Team for managing Database server management tasks.

As a Database Administrator, responsible for:

oInstalling and maintaining the performance of database servers.

oDeveloping processes for optimizing database security.

oSetting and maintaining database standards.

oManaging database access.

oPerformance tuning of database systems.

oInstalling, upgrading, and managing database applications.

oDiagnosing and troubleshooting database errors.

oRecommending and implementing emerging database technologies.

oCreating automation for repeating database tasks.

oMonitoring SQL and ETL jobs and managing SSIS package issues

Worked in data warehouse tools such as Teradata and Data labs and acting as a spock for access management of all projects using the data warehouse for storing data schemas

Led development of an automated alert system that checks Power BI Analytics Database server for exceeding usage limits and provide timely alerts on Microsoft Teams channel and thus prevents performance issues.

Responsible for setting up Harshicorp vaults, Airflow access and PCF API deployments as a ML Dev Ops engineer.

Driving sprint planning, scrum calls and project management activities for multiple initiatives to handle customer service reports and dashboards for enhancing sales and service report management.

Convergys India Services Pvt Ltd Bangalore, India

Technical Support Associate Mar 2017-Jul 2018

Provided technical support for Microsoft Office Products like Office 2007, 2010, 2016, and O365.

Assisted customers with information about the various Office products and their benefits.

Skills:

Deep knowledge and experience with operating systems in large-scale production environments.

Understanding of database performance optimization techniques.

Proficiency in test and server monitoring tools such as App Dynamics

Solid background in agile software development methodologies (e.g., scrum).

Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.

Experience with managing and deployment of distributed system architectures.

Achievements:

Participated in multiple dance performances for company year-end functions

Actively participated in many charity events and CSR activities working city NGOs to help provide teaching assistance to kids

Two times runners up in women’s badminton league in Dell Technologies

EDUCATION

Graduation:

Degree / Certificate: B.Tech

Discipline: Computer Science and Engineering

Institute: Trident Academy of Technology

Year of Passing: 2015

Aggregate % / CGPA: 7.50



Contact this candidate