Service Representative Customer Relations
Resume:
Rebecca S. Montoya
Albuquerque, NM 87110
********.****@*****.***
Abilities:
Able to multi-task in a fast pace environment with a bilingual background in English and
Spanish. I’m able to develop strong customer relations, and demonstrate ability to assess situations and respond appropriately to stressful situations. I’m highly skilled in providing information regarding
products and services of the company I am working for. Very knowledgeable on taking orders, also I have hands-on experience in reviewing, updating or making changes to customer accounts. Able to listen and respond to customers' needs, concerns, and handle returns and complaints effectively.
Employment:
Medicare Member Service Representative 04/2015 - Current - Molina Healthcare
Assist members and providers with Medicare billing issues.
Leasing Agent 11/2014 – 05/2015 - Cottonwood Ranch Apartments
Greeting customers and providing information concerning the amenities of the property, explaining all of the rules, regulations, and equal fair Housing Act. Exceeded Quotas in sales and received commission.
Receptionist 10/2012 - 04/2013 - Morrissey & Lewis Albuquerque, NM
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Answered phones, updated daily schedules, scheduled meetings, greeted clients duties of daily office procedures.
Patient Coordinator 04/2007 - 08/2012 - New Mexico Orthopedics Albuquerque, NM
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Education: Qualification Course of Study 06/05/1976/Diploma Valley High School, Albuquerque, NM
Albuquerque Technical Vocational Institute/Diploma/Office Administration/08/1979
University of NM/Accounting/ 1980/1983
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