Customer Service Project Manager
Resume:
Patrice Carswell
*** ******* **** **. ************* GA 30045
SUMMARY
Successful Customer Service Professional with 5+ years of experience in Clerical, Administrative,
and Case Management.
SKILLS
Executive Team Leader, Project Manager, Strong Verbal Communication
Software: Word, PowerPoint, Excel, Outlook, and all office equipment
WORK EXPERIENCE
ALEXANDER PROPERTY GROUP- 09/22-PRESENT
Assistant Property Manager
. Certifies initial eligibility determinations.
. Manage several tasks at once.
. Identify instances of fraud.
- Maintain a high level of productivity.
. Determines and verifies income and assets.
. Continuously provides excellent customer service and support.
BLACK GOLD PROJECT- 1/2020-4/2022
Manager
- Enforces Transitional Living program rules, supervises volunteers, prepare/serves meals, and
perform clerical functions including answering telephones, emails, and fax.
JAMCO PROPERTIES- 5/2018-12/2020
Leasing Agent
- Maintain a high level of productivity.
. Performed related duties and tasks as assigned.
. Review participant requests and prepares files for review.
. Prepare and submits all documents for approval.
. Ensure all safety and health rules standards and procedures are observed.
. Answer telephones, fax, and emails from management and prospects.
HJ RUSSELL & COMPANY- 9/2014- 4/2018
Assistant Property Manager
. Certifies initial eligibility determinations, annual recertifications, move and interim certification:
for program participants.
. Complete subsidy calculations and adjustments for continued participation in the HCV program
and make accurate mathematical calculations.
. Manage several tasks at once
. Identify instances of fraud.
. Maintain a high level of productivity.
. Determines and verifies income and assets.
. Continuously provides excellent customer service and support.
EDUCATION
American InterContinental University 1/2017-7/2021
Bachelor Of Science in Criminal Justice
Towers High School] 8/1993- 6/1998
Diploma
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