Performance Management Leadership Development

GREY SCOTT, MS, SPHR, SHRM-SCP **********@*****.*** 832-***-****

SKILLS SUMMARY

Results-oriented L&D professional with over 20 years of progressive experience. Highly effective in motivating and developing employees. Exceptional interpersonal and written communication skills. Strategic thinker, planner and problem solver able to communicate at all levels of the organization. Strong analytical skills with proven ability to implement effective and cost-efficient solutions. Able to meet demanding goals and deadlines. Ability to operate comfortably within both generalist and specialist functions and work effectively as a team leader/member and as an individual contributor. Highly competent in a broad spectrum of PC applications. Other areas of expertise include:

Learning & Development

Succession Planning

Performance Management

Curriculum/Program Design

Talent Management

Change Management

Certified Coach (Lumina)

Strategic Planning

Mediation/Facilitation

Leadership Development

Process Improvement

HR Information Systems

Organizational Development

Program/Project Management

Metrics & KPIs

EDUCATION

CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, MI

MS Administration

UNIVERSITY OF VIRGINIA, Charlottesville, VA

BA Spanish

PROFESSIONAL EXPERIENCE

CITY OF BAYTOWN, Baytown, TX Aug 2016 – Oct 2023

Talent Development Manager Sep 2020 – Oct 2023

Implemented and managed the LMS platform reducing the need for outside training resources by 80%

Planned and designed courses based on organizational needs and facilitated them via microlearning, classroom, virtual, and hybrid modalities which ensured equal access to all employees

Researched, developed, and maintained several L&D programs including Core Conversations, The Management Series, Process Improvement, Leadership, Organizational Development, and others

Partnered with management to create individual learning plans (ILPs) which reduced terminations by 20%

Applied needs assessments for the organization and created job aids, toolkits, and on-demand resources for technical, soft skills, management, and leadership development

Coordinated L&D and Performance functions with goal setting to create and maintain a succession pipeline

Designed and produced electronic media (photo and video) for training workshops

Provided career and management guidance to all levels of employees - Certified Lumina Coach

Created, implemented, and managed the City’s Performance Management program, taking them from performance appraisals and evolving into continuous feedback and performance

Partnered with departments to create performance management programs specific to their operational needs

Monitored and maintained HR’s LinkedIn, Facebook, and other social media platforms

Partnered with Talent Acquisition team to design and produce recruiting campaigns and media

Collaborated with Public Affairs office to create City-branded material (email, video, images, etc.)

Facilitated workshops utilizing the Focused Conversation technique to help stalled departments perform strategic planning, create short- and long-term goals, and environmental scanning, which allowed operations to move forward

Led the development of the City into a Learning Organization which ultimately resulted in a 40% reduction in documentation issues and a 20% reduction in terminations due to proper expectation setting and performance coaching

Human Resources Manager Aug 2016 – Sep 2020

Conducted tactical and strategic activities related to the employee life cycle

Administered compensation – lead creation and implementation of new organization’s compensation system

Coached and mentored all organizational levels of employees

Managed EEO and other investigations

Created, implemented, and oversaw organization’s newly designed performance management system and process

Facilitated relationships between management and employees

Lead local Civil Service rules rework effort

Participated in Civil Service exam administration, assisted with union negotiations, and monitored Meet and Confer agreements

Created six-month Leadership Development pilot for a City division leading to reduction in mishandled employee issues

Completed all emergency management (NIMS) training allowing me to staff the emergency operations center

Completed the City’s Six Sigma Black Belt certification and project which reduced new-hire turnover by more than 50 percent

Revamped the City’s onboarding process and guided each department in revamping individual onboarding efforts

ARDENT GLOBAL, Houston, TX Aug 2015 – Aug 2016

Global Human Resources Business Partner

Built HR infrastructure for newly formed organization; globally implemented LMS, performance management, payroll, and compliance hotline systems

Ensured assigned functions had the resource capability and bench strength to achieve their respective goals and growth strategies

Partnered with executive leadership on programs, policies, and procedures

Provided leadership, guidance, and counsel to functional leadership on matters related to talent, organizational change, and human capital (for Singapore, South Korea, South Africa, Australia, Brazil, and the US)

Executed day-to-day HR processes and initiatives including talent acquisition, organizational design, talent and performance reviews, compensation, policy creation and implementation, and merger and acquisition (M&A) activities

Trimmed over $300,000 from operating expenses within the first 30 days of serving as the interim HR Director

[SELF-EMPLOYED], Houston, TX Sep 2014 – Aug 2015

Independent Consultant

QUANTA SERVICES, Houston, TX Oct 2013 – Sep 2014

Human Resources Manager

Performed HR due diligence for the organization resulting in twelve successful acquisitions

Directed and executed the employee life cycle from recruiting to career planning and eventually transition

Guided and developed HR staff at both corporate and operating units

Developed 2014 strategic goals for corporate HR department resulting in reduced operating costs of nearly 15% by Q3

Liaised with legal department and unionized operating units to handle labor relations issues

Facilitated workshops on various employee relations issues including goal setting, harassment prevention, and other items

Created policies for corporate and operating units, specifically designed to specialized operations

Advised leadership on employment-related issues and provided legal and effective solutions

OTHER WORK EXPERIENCE

UNIVERSITY OF PHOENIX (multiple locations) Faculty 2002 – present

HR CERTIFICATION INSTITUTE (Alexandria, VA) HR Content Manager 2006 – 2012

PAYCHEX (Fairfax, VA) Sr. HR Representative 2001 - 2006

Contact this candidate