SVATI SUNDARA MURTHY

ad0lv1@r.postjobfree.com 513-***-**** Portfolio (password:Welcome123)

WORK EXPERIENCE

Liberty Mutual Insurance (Contract) Cincinnati,Ohio,USA User Researcher Mar 2023 - Present

Collaborated with cross-functional teams to develop strategic roadmaps for product evolutions that included both generative and evaluative research methods, resulting in a 15% reduction in product development time. Headed end-to-end auto eFNOL Claims discovery research, encompassing interpreting user goals, creating a roadmap for user research, development of a research plan and moderator guide, user recruitment, and the execution of diverse data collection methods (e.g. content square analysis, moderated and unmoderated studies) Implemented advanced data collection techniques, including moderated and unmoderated studies, surveys, in-depth interviews, field studies, usability testing, card sorts, focus groups, ethnography, concept testing, and heuristic evaluations, to gather crucial insights for reshaping the Insurance Claims platform resulting in a 15% decrease in customer complaints.

Synthesized qualitative interviews and data analysis to identify touchpoints, pain points, and opportunities for improvement to inform product design decisions, leading to a 30% increase in user satisfaction and user engagement. Amplified findings into actionable insights, guiding cross-functional teams toward informed decision-making and ultimately enhancing user engagement and customer journey MX Technologies Lehi,Utah,USA

UX /CX Researcher (Voice of Customer) Nov 2021 - Oct 2022 Performed various quantitative and qualitative research such as survey design, in-depth interviews, Jobs-to-be-done interviews, diary studies, and think-aloud activities on a fintech product to gather data on user preferences, behaviors, and attitudes resulting in a 15% increase in user satisfaction metrics. Adapted quickly to changing project requirements by implementing agile research methodologies, allowing for efficient data collection and analysis, resulting in a 30% reduction in time spent on research projects. Utilized platforms such as Userzoom, Lookback, Usabilityhub, and Maze to conduct primary and secondary research on product mobile and web designs, resulting in a 10% improvement in overall usability metrics. Shaped standardized user-research documentation, resulting in a 20% increase in research efficiency across the team. Organized cross-functional team meetings to present insights from diary studies and advocated for a major change in product launch strategy, resulting in a 30% increase in customer acquisition within the first month of release. Civic Tech Lab, UC Cincinnati,Ohio,USA

UX Researcher Aug 2019 - Oct 2021

Implemented a human-centric design approach for the UX Research of the various government agencies and non- profit agencies.

Utilized think-aloud activities, in-depth interviews, qualitative thematic coding schemes, and rapid prototyping techniques to create interactive prototypes that addressed key pain points identified, leading to an increase in website engagement by 15% and a decrease in bounce rate by 10%. Collaborated closely with the development team to provide ongoing guidance and support throughout the testing process, ensuring that all design recommendations were implemented effectively. Strategies to End Homelessness Cincinnati,Ohio,USA UX Research Intern May 2020 - Aug 2020

Administered usability testing by creating a survey study via Qualtrics for 30+ Clients and executed in-depth interviews with 5+ Client Team Leads to gain insights and refine requirements of the Homeless Management Information System (HMIS) platform.

Collaborated with Designers, Product Managers, Engineers, and Trainers to translate research data into solutions and demonstrated an increase in efficiency by 70% of the system in 3 months. LEADERSHIP EXPERIENCE

MX Technologies Lehi, Utah, USA

UX/CX Researcher Nov 2021 - Oct 2022

Mentored the product design team on UX Research best practices, resulting in a 20% improvement in adherence to research standards and testing methodology for all projects. Developed and implemented a comprehensive UX research process, including recruiting strategies and test protocols, which led to a 30% decrease in time spent on research for each project. EDUCATION

Master of Science in Human-Computer Interaction, University of Cincinnati GPA: 4.0 SKILLS

Skills :

Expertise in various qualitative and quantitative research methods, including running usability studies and lean usability tests, customer journey mapping, survey design, interviewing techniques, data analysis, conducting customer research interviews, and writing expert (heuristic) reviews Tools :

Userzoom, UserzoomGo, Qualtrics,Mural, Usabilityhub, Lookback, EnjoyHQ, Userinterviews.com, Maze, Figma, Microsoft Office applications (Word, Excel, PowerPoint)