Customer Service Call Center

Laura Ramirez-Fregoso

Customer Service

Sacramento, CA

• Accomplished and energetic sales person with a solid history of achievement in sales and merchandising. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include computers, phone operating and socialization skills. Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

MAXIMUS Health Care Services - Sacramento, CA

April 2021 to February 2023

• Performed data entry for customer information

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers

Office Assistant

Dignity Health - Sacramento, CA

November 2020 to February 2021

• Mainly performed office duties answered phone calls regarding PTO for COVID employees

• Created audits on employee records adding COVID vaccinations

• Participated in COVID clinics at dignity health hospitals Caregiver

San Juan assisted living - Sacramento, CA

September 2018 to October 2019

• Caregiving

• Med tech—Noc shift

• ASL

• Provided compassionate daily care

• Monitored resident medication plans

Sales Representative/Customer Service

Metro PCS T-Mobile - Sacramento, CA

December 2016 to February 2017

• Built close relationships with customers

• Performed onsite, in-store retail sales

• Successfully negotiated sales of over 300 dollars and up

• Verified customer and client personal information

• Answered customer questions and addressed issues

• Provided sales demonstrations to customers

• Resolved register transaction issues

• Stocked shelves

• Negotiated and completed purchasing contracts

• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Cashier/Customer Service

Jack in the Box - Sacramento, CA

February 2016 to June 2016

• Stocked merchandise

• Counted cash drawers

• Handled cash and credit transactions

• Handled returns and exchanges

• Handled customer complaints and concerns

• Assisted with customer inquiries

• Greeted customers upon entry

Education

High school diploma

Gerber Jr./Sr. High School - Sacramento, CA

September 2017 to March 2020

Skills

• BILINGUAL

• PROBLEM SOLVING

• Spanish

• Telemarketing

• English

• Retail Sales

• Typing

• POS

• Sales

• Computer Skills

• Root Cause Analysis

• Cold Calling

Assessments

Sales skills — Highly Proficient

August 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Customer focus & orientation — Proficient

November 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Verbal communication — Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service fit — Familiar

October 2019

Measures the traits that are important for high-quality customer service. Full results: Familiar

Call center customer service — Familiar

November 2019

Applying customer service skills in a call center setting. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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