Support Specialist Technical Training

Kelton P. Keogh

**** *** **** **, *******, Colorado

719-***-**** • *********@*****.*** • https://www.linkedin.com/in/kelton-keogh/ CompTIA & IT Student Technical Training Student ITIL Certified PROFESSIONAL SUMMARY

Obtained an ITIL certification, A+ certification, and completed classes in Network+ and Security+. Learned how to handle a variety of customers in many different situations. Preparing a variety of expresso drinks and pastries SKILLS

● Multi taking

● Working under pressure

● Multiple month experience with making multiple kinds of expresso drinks

● Handling food and drink

Interpersonal

● Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening

TECHNICAL TRAINING:

● ACI Learning (Virtual Campus) Centennial

● CO Computer User Support Specialist (CUSS)

● PeopleCert ITIL 4 Foundations

● CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML) CERTIFICATIONS:

PeopleCert

ITIL 4 Foundation Obtained Date: December 2022 CompTIA A+ Certification (In Progress) Anticipated Examination Date: January 2023 Security+ Certification (In Progress) Anticipated Examination Date: February 2023 Network+ Certification (In Progress) Anticipated Examination Date: February 2023 PROFESSIONAL EXPERIENCE:

Riverside Inn Fairplay, CO

Housekeeper, May 2021 – November 2022

● Cleaned an average of 10 hotel rooms a day making sure they were fit for use for customers.

● Desk work doing audits in the mornings and bookkeeping on EasyPMS.

● Anticipated customers' needs and left appropriate products for guest use and documented all lost and found items for possible guest retrieval during and after their stay. Java Moose Fairplay, CO

Barista and Line chef, June 2023 - Ocrober 2023

● Using different types of expresso equipment and cleaning them during and after the work day

● Operating a point of sails system and cash handling

● Working in a very fast paced environment for multiple hours at a time

● Providing excellent customer service to every customer that enters and exits the store

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