Customer service/teamwork

Lisa Pal

**** ****** ****** **** **. Ave, Long Beach, CA, 90806 • 562-***-**** • ********@*****.*** I am individual who has grown throughout the years developing immense leadership skills and has a great deal of passion and commitment. I have been considerably involved with my community since the age of 14 years old. I am hoping to find a job in which I can prove myself to be the responsible, driven, and passionate individual that I am. I always put my heart into what I do and I hope for my employment to benefit from my experiences and character.

Flexibility

Multitasking and prioritization

Effective multi-tasker

Produce knowledge

Following regulations

Organizational skills

Creative problem solving

Team building

Hospitality service expertise

Performance improvement

Communication skills

Time management

Team contribution

Psychology - Bachelor of Arts - 2021

California State University Long Beach - Long Beach, CA Hostess - November, 2020 to Present

Fortune Cookies Restaurant Los Alamitos - Seal Beach, CA Took credit card, cash, and gift certificate payments and gave cash transactions change. Maintaining accurate wait list quotes while efficiently directing the seating of guest parties Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs. Customer questions about hours, seating, and [Type] information were answered by me. Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking. Cashed out customers using cash registers and credit card machines, handling up to $[Amount] in cash per event. Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction. Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed. Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.

Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness. Phone Banker - November, 2017 to August, 2021

Khmer Girls In Action - Long Beach, CA

Reduced the total number of delinquent accounts through [Action]. Identified

Answered customer questions patiently and cheerfully to make a good first impression. Sought advice.

Made a decision.

Increased customer satisfaction by going above and beyond to answer questions and provide expert assistance. Assisted customers by efficiently managing [Number] calls per day while maintaining professionalism and a positive tone. Raised the stakes.

Trained

Kept track of everything.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Chi Delta Theta (sorority at CSULB in which I held multiple positions, one including 2nd Vice-President). Multicultural Greek Council (was the secretary for a semester). Khmer Girls in Action (non-profit organization that I was in for 4 years in high-school). Improved.

I worked on a campaign for years (Youth at the Core) to open a Wellness Center for the youth with Khmer Girls in Action. I went door-knocking in order to encourage voters to vote for certain propositions that benefit our community. I was on the President's Honor List (2021) at CSULB. I won elections for 2nd Vice-President for my sorority. I mentored new members for my sorority.

I was also in a campaign called Every Student Matters with Khmer Girls in Action which focused on issues of the youth. I emceed Yellow Lounge which had over 100 guests for Khmer Girls in Action. I've spoken at City Council for Khmer Girls in Action. AFFILIATIONS

ACCOMPLISHMENTS

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