Martin Rodriguez

***** ****** ** ****** ****** Ca 92553

ad0lsm@r.postjobfree.com

951-***-****

Objective: Seeking a better opportunity to share the knowledge I have learned in my recent career. Where my customer and management skills can help a company succeed. Education:

Massage Therapist, ICDC College October 2006

Perfect attendance

CPR certified

Massage Techniques: Swedish, Deep Tissue, Hot Stone, Sport and Prenatal Diploma, High School John H. Francis Polytechnic High june, 9 2003 Employment:

3/2023 – Present Best Buy – Moreno Valley, CA

• Senior Agent – Geek Squad

• Senior Agent is an expert in the fulfillment of

Geek Squad services. They are responsible for

training and coaching

agents to repair and service in accordance with

Geek Squad’s high standards and Best Buy’s

Customer promise.

Senior Agent leads a team of Geek Squad

Agents in the Precinct and acts as a role model

in performing repairs and

services. They inspire a world class Client

experience and provide motivation that enables

exceptional business results.

• At Best Buy, we are obsessed with building

long term relationships with our customers.

Every team member should feel

empowered to deliver a world-class and unique

experience based on what each customer needs.

• Key Responsibilities

• Helps drive a positive customer experience by

building relationships, exhibiting empathy, and

providing solutions to

their needs.

• Assists Geek Squad Manager or independently

assigns staff for client assistance, diagnosis,

repair, service, and follow

up.

• Communicates department goals and other

pertinent company information to members of

the Precinct in a clear,

accurate, and timely manner.

• Works with clients directly to ensure staff is

assisting customers with service and repair

issues while achieving

department goals. Handles escalated client

service issues.

• Provides ongoing coaching and acts as

consultant to Precinct Agents and other store

personnel as needed to achieve

goals and high standards of customer service.

● Amazon LGB6 riverside, ca /KRIV amazon air moreno valley,ca April 2018-Present Safety Manager Asst. ICQA Specialist, Packing, Loading Truck, Learning Ambassador, ASC member

● BiG 5 warehouse distribution Riverside ca, seasonal packer/picker November, 2020

● Painter, Martin Rios Corp April2004-October2008

Prepare interior surface, Prepare exterior surfaces, Tape and Cover, Determine paint according to surface type, Manage a team of painters, Give estimates for the job, Collect payments when jobs are complete

● Caregiver, In Home Supportive Service December2008-December2016 Home activities that needed to be done, Shopping activities, Prepare 3 nutritional meals Skills:

● Customer Service

● 3 years Management experience

● Pallet jack / warehouse experience

● Training (safety osha*) warehouse

safety

● Computer Literate

● Spanish speaking

Contact this candidate