CHARLES HARRISON

ad0lsh@r.postjobfree.com 203-****-**** Tucson, AZ 85742

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Social Perceptiveness

Quality Assurance

Excellent Communication

Customer Relations

Supervision and Leadership

Pres Warwick Agency LTD - Brookfield, CT 08/1983 - 07/2023 Understood and followed oral and written directions. Demonstrated leadership by making improvements to work processes and helping to train others. Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Maintained updated knowledge through continuing education and advanced training. Provided excellent service and attention to customers when face-to-face or through phone conversations. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Displayed strong telephone etiquette, effectively handling difficult calls. Motivated and encouraged team members to communicate more openly and constructively with each other. Recognized by management for providing exceptional customer service. Bartender Bountiful Board Catering - Bethel, CT 01/1999 - 12/2005 Understood and followed oral and written directions. Prepared alcoholic and non-alcoholic beverages according to recipe standards. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Assisted in setting up the bar for service shift.

Checked identification cards for proof of age prior to serving alcohol beverages. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Beverage M Rio Grande Mexican - New Milford, CT 01/1995 - 07/1997 Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Assisted with customer requests and answered questions to improve satisfaction. Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages. Summary

Skills

Experience

Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages. Created promotional campaigns to increase awareness of specialty cocktails, wines, beers. Monitored stock levels and placed orders when necessary to maintain adequate supplies. Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.

Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance. Provided input into overall restaurant operations including menu design, marketing initiatives, budgeting decisions. Beverage Hospitality Manager Hassayampa Inn - Prescott Az - Prescott, AZ 02/1979 - 10/1983 Conducted regular training sessions for staff to ensure knowledge of various alcoholic beverages and proper customer service practices.

Coordinated staffing schedules to ensure adequate coverage during peak business hours. Ensured compliance with health and safety regulations by conducting regular inspections of equipment, facilities, and supplies.

Provided guidance to new employees on company policies and procedures related to beverage hospitality management.

Resolved disputes between customers and staff members in a timely manner while upholding the highest standards of customer service.

Supervised day-to-day operations of the beverage department including ordering supplies, scheduling shifts, managing inventory levels.

Preserved excellent levels of internal and external customer service. Worked in close collaboration with team members to ensure customers received high-quality service. Assisted staff by serving food and beverages or bussing tables. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. New Milford High School New Milford, CT 06/1977 High School Diploma

Embry-Riddle Aeronautical University Prescott, AZ Some College (No Degree)

Fund Raising for several non profits and charitable organizations, including the elderly, animal welfare and Volunteer Fire Dept

Award of Excellence Safeco Insurance Company of america. +16 yrs. Speaker for Insurance industry, world wide

Private Pilot, SEL

Diver

References available upon request.

Education and Training

Activities and Honors

Accomplishments

References

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