Field Supervisor Customer Service
Resume:
Hello
I’m Ilda Esther Martinez
Irving TX 75060
ad0lp4@r.postjobfree.com
Skills
Currently re-hire @DART Paratransit June 27, 2021, to Today) / 214-***-****
Able to assist with high volume bilingual customer service in Spanish.
Monitor and de-escalate callers with complaints by doing resolution investigations.
Use Excel, Microsoft, Word Perfect, Power Point, Office 365 and Zoom
Act as liaison between TEAM co-workers and Business Administration
Maintain a respect with proactive Lead Supervisor and TEAM co-workers.
Volunteer as Co-captain for United Way and Union Gospel Mission Church
Provide Quality Control and create performance reports for Management.
Respond to any customer concerns and assist with quality ride assurance.
Always represent myself in a business professional manner for my employer
Experiences
April 1998- January 2021 (Covid 19 Retired)
DART – 101 N Peak St Dallas TX 75226, Call Representative 15 Years, Field Supervisor 12 Years
Take calls from customers that request rides to and from places within DFW area.
Schedule and confirm with the rider of a taxi ride or a bus shuttle service
Assist customers with routes, schedules, and trip planning to ensure exceptional service.
Monitor and record the movements and actions of vehicles for safety assurance.
Secure the rider’s experience is TOP priority for efficient and reliable commutes.
Enforce the driver’s Safety and ADA Compliance Regulations and network with the Providers.
Former Job Skills
FDIC – 2 Years as a Collateral Room Clerk (HIGH SECURTIY & CLEARANCE)
TexPack - 2 Years as a Nafta Bilingual Dispatcher (TRUCKING INDUSTRY)
DCAD – 2 Years Data Entry Operator & Plat File Clerk (REAL ESTATE DEPT)
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