Name: Venkataravamma Gude

Email ID: ad0lnz@r.postjobfree.com

Phone : +1-201-***-****

PROFESSIONAL SUMMARY:

●9 years of IT experience, with 5 years of specialized experience on implementing various Servicenow Modules.

●As a ServiceNow developer implemented key modules such as Problem management, Incident management, Asset Management, Change Management, Service Catalog, Knowledgebase and SLA configuration.

●Experience in development using Agile - SCRUM and Waterfall project management methodologies.

●Hands-on experience with loading data from various data sources like File, JDBC, and Web Services using Import Sets, Transform Maps, SOAP, and REST.

●Experienced in automating IT Services with Record Producers, Order Guides, Workflows and Orchestration in Service Catalog Management.

●Functional knowledge and implementation experience of IT Operations Management (ITOM) ServiceNow Discovery, CSDM, Event Management, CMDB, and Service Mapping and experience working directly with customers and clients.

●Experienced in configuring LDAP Server and Listener for updating the User and Group data.

●Knowledge on Single Sign on, LDAP, MID Server on and event-based integrations.

●Extensive experience in integrating Service-Now with third party applications like HP OVO Environment, IAP System and Salesforce.

●Good Knowledge on OMT, CMDB, ITIL and ITOM modules.

●Expertise in HP Service Manager.

●Good knowledge on end-to-end GRC implementation.

●Managed the service relationships between HR and employees through HR modules in HR Service Management.

●Hands-on experience in Client, Server-side Scripting and developing custom applications.

●Extensive experience in working with User Management including Users, Groups, Roles and Access Control Lists (ACL).

●Knowledge in using Discovery to load configuration items information to CMDB.

●Involved in the ServiceNow Instance upgrade activities and cloning between various environments.

●Direct hands-on experience on various IT Services of Service-Now tools like Service Catalog Requests, Asset Management, Configuration Management, Service Now Administration, Incident and Problem Management, Knowledge Management, Reporting and Gauges.

●Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.

●Excellent experience in ServiceNow Administration and Production support

●Strong troubleshooting skill and good Team player with excellent interpersonal and teamwork skills.

PROFESSIONAL EXPERIENCE:

Citi Group, Irving, TX April 2022 – Till Now

ServiceNow Developer

Responsibilities:

●Worked on the following modules of ServiceNow like incident management, problem management, service catalog, user administration, change management, reporting and discovery.

●Worked on creating MID Server and setting up Discovery Schedule to discover the infrastructure and their relationships.

●Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.

●Responsible for the implementation of ServiceNow ITOM suite Asset, CMDB, Discovery, Event Management and Service Mapping.

●Configuration & ITAM process design, performing CMDB analysis and design within Service-Now.

●Lead end to end implementation for replicating tables/records from ServiceNow instance to SQL Server database for reporting using Perspectum Module.

●Requirement gathering, analyzing and implementing with ServiceNow best practices.

●Responsible for assigning work to different teams located in different time zones both On-shore and Offshore coordinating with hub leads.

●Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.

●HR Module configuration for global users as per the country-based hub leads requirements.

●Resolving the incident, Problem tickets based on SLA configuration.

●Developed technical solutions, perform implementation and component integration testing.

●Understand the business needs and the needs to standardize processes and build into design.

●Restricting user data visibility with ACL’s.

●Created schedule job to pull the employees data daily from Workday and Azure AD.

Environment: Service Now Fuji/Geneva, Web Services, SOAP, AngularJS, XML, HTML, ITIL, SCRUM, Asset Management, AWS, Incident Management, Problem Management, HTTP, Java scripts, Jelly Script, REST, Workflows,

Macys, Duluth, GA June 2020 - Mar 2022

ServiceNow Developer

Responsibilities:

●Worked on various modules of ServiceNow like Incident management, change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.

●Automated the Risk Assessment process by developing custom applications by invoking the workflows.

●Worked as a SME for ServiceNow implementation of service catalog and CMDB & Cloud Management Platform Azure.

●Migrated data from HP Service Manager to ServiceNow by configuring data sources for loading foundation data in ServiceNow and building integrations on ServiceNow platform.

●Responsible for assigning work to different teams both On-shore and Offshore, making sure work is done to the highest possible quality.

●Developed technical solutions, perform implementation and component integration testing.

●Understand the business needs and the needs to standardize processes and build into design.

●Engaged in building user training documentations in ServiceNow-Visual Task Board, Managing Service Metrics, applications Support Tree Initiatives etc.

●Collected, reviewed, analyzed, managed, backlogs (user stories & defects) from process owners and Service Owners.

●Followed the Release process to develop and deploy the code in development to production.

●Integrated ServiceNow with new data sources.

●Environments as per proper approval from functional leads.

●Created customer facing portals using Service Portal.

●Developed HR service catalog and Record Producers for employees with predefined services, benefits, Claims, HR complaints, change of reporting manager and another employee relationship item.

●Developed the workflows for the service request like whenever HR service requests get submitted cases will be automatically assigned to HR specialists.

Environment: ServiceNow, ITIL, JavaScript, Jellybeans, AWS Web Services, XML, DHTML, CMDB, jQuery, JSON, Remedy Web Services.

Ford motors, Dearborn, MI June 2018 - May 2020

ServiceNow Admin / Developer

Responsibilities:

●Involved in coding Development under Incident, Problem, service portal, workflows, DB views, client/server scripting, transform maps.

●Used translator vendor tools to convert files into XML formats for successful processing.

●Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

●Prepared the BRS, FRS and SRS using use cases, prototyping and data flow diagrams using Visio.

●Adjudicated Claims and Tested Migration Process.

●Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at a design solution.

●Configuring ServiceNow HR Case Management (HCM)

●Assessed Change Controls and implemented necessary changes in LIMS.

●Ensured that application is in compliance with 21 CFR Part 11 and cGmP regulations.

●Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.

●Implemented ServiceNow HR Service Delivery

●Assured that all validation documentation such as IQ’s, PQ’S, Process validation, cleaning validation and software validation is in compliance with CGMP.

●Participated in JAD sessions and interacted with technical leaders from various departments (Clinical trial, Drug Discovery and Pharmaceutical Development).

●Provided design, technical solutions for the user requirements at Client Name and made recommendations to improve their current processes.

Environment: Quebec ServiceNow, Java script, HR Application Scope

Zensar Technologies-African rainbow, Hyderabad-India July 2014 – Aug 2016

Software Analyst

Responsibilities:

●Implemented Graphical User Interface design using HTML, DHTML, XML, XSL, CSS and client validations using Java script.

●Involved in developing Web Services (SOAP) to support internal and external requests.

●Worked on HTML, CSS, JavaScript, Java, Spring MVC, and Tomcat.

●Implemented the modules using Model-View-Controller (MVC) design pattern.

●Involved in designing, creating, and reviewing Technical Design Documents.

●Worked with other internal IT teams to complete project activities (Architecture and Database teams)

●Developed database Queries for updating, insertion, and retrieval of data from the oracle database.

●Used jQuery and AJAX for service calls on pages to interact with the server for information.

●Performed Identification, documentation, and estimation of technical tasks of varying sizes and levels of complexity of the project.

●Used Oracle stored procedures, triggers, functions, and packages.

●Interfaces were developed for the database with the help of JDBC drivers for Oracle.

Vitech Systems Asia Private Limited July 2012 - Jun 2014

Manual Tester

Responsibilities:

●Involved in gathering Testing Requirements from BRDS and Specification.

●Writing Test Cases, Test Scripts, and Testing Scenarios, using Quick Test Professional for Regression testing, implementing the required checkpoints, and updating them from time to time.

●Prepared required documentation for testing signoff by various parties as required by the project plans.

●Done and wrote various scripts in java script to validate plug-in and performed cookie- testing to validate user transactions.

●Performed GUI, Functional, Negative, Positive, Regression and User Acceptance Testing

●Performed User acceptance testing in the final phase of software development process to check the functionality of the software.

●Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight timeline.

●Tested web-based application on different browsers and different versions – IE, Chrome, and Firefox

●Worked on Agile Scrum methodology, attended daily stand up, showcase, and sprint retrospective meeting.

●Generated Weekly Reports, Defect Reports and Customized Summary Reports. Environment: Manual Testing, SQL, Java, Quality Centre.

EDUCATION:

●Jawaharlal Nehru Technological University, Kakinada, India-2012

Contact this candidate