Customer Service Representative

PB

PATRICIA BERGER

******.*********@*****.*** 859-***-**** Covington, Kentucky 41011

Highly motivated professional eager to contribute to team success. Always willing to take on new tasks and increased responsibilities.

Customer service

MS Office; Excel; Oracle; Word

Time Management

Order Preparation Organization

Fleet Dispatching

Transportation and Logistics Coordination

Logistics Understanding

Whitehorse Freight Mitchell, KY

Logistics Coordinator

01/2022 - Current

Coordinated shipments and tracked progress to facilitate timely delivery Liaised with internal and external stakeholders to facilitate smooth operations

Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar

Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints

Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes

Generated documentation and information required for customer shipments.

Blair Technology Latonia, KY

Customer Service Representative

11/2020 - 01/2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Strasse Haus

Kitchen Manager/Bartender

04/2018 - 11/2020

Helped front-of-house team members resolve customer complaints by remaking items and offering information on kitchen procedures Handled business management tasks such as employee payroll and inventory ordering

Created and disseminated weekly menus and coordinated all related supplies

Brought in new business by creating specialty dishes and capitalizing on marketing opportunities.

Cengage Learning Maximized satisfaction by anticipating needs and consistently offering Summary

Skills

Experience

Customer Service Representative

06/2013 - 04/2018

expert support

Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions

Sold products to customers during routine service calls using strong cross- selling abilities

Referred unresolved customer grievances to designated departments for further investigation

Met inbound customer needs while maintaining strict performance targets. Buffalo Bar

Bartender

02/2012 - 03/2018

Kept guests engaged in conversation

Built a customer base and encouraged repeat business Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

Amelia High School Batavia, OH

High School Diploma

06/1992

Education and Training

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