Concierge

MICHELLE LOPEZ

Brooklyn, NY *****

646-***-****

**********@*****.***

Enthusiastic Community Associate offering 10 years of experience in administrative, accounting and program support roles. Talented at collecting, analyzing and modeling data, managing schedules and promoting positive customer relations. Dedicated to process and policy improvements with passion for increasing service efficiency and quality. 12/2022 to Current

WEWORK

New York, NY

Community Associate

Greeted members and guests

Cultivated and deepened relationships between facility, members and community groups. Promoted memberships

Created and executed fun and interesting resident and facility events. Improved quality of life for residents by directing repairs and managing ongoing facility maintenance. 04/2019 to 06/2021

AVALONBAY COMMUNITIES INC

Queens, NY

Community Concierge

Engage with residents at lobby desk locations and provide elevated customer satisfaction. Acknowledged and greeted guests entering or leaving building, promoting pleasant environment. Directed incoming calls and messages to appropriate staff or residents. Handled mail and package deliveries, keeping items secure. Answered guest questions regarding local area, facilities and amenities. Arranged special accommodations for guests to enhance visitor experiences. Entered work orders for housekeeping, pest control and maintenance issues. 10/2014 to 09/2018

WYNDHAM VACATION OWNERSHIP

New York, NY

Receptionist

Greeted customers and visitors in-person and via telephone and email. Improved quality of life for residents by directing repairs and managing ongoing facility maintenance. Scheduled and confirmed appointments.

Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

HIGH SCHOOL DIPLOMA 01/2006

Brooklyn

SUMMARY

EXPERIENCE

EDUCATION AND TRAINING

Contact this candidate