Customer Service Accounts Receivable
Resume:
FARHANA MAHMOOD
*** ****** ****** *****, ** *****
************@*****.***
SUMMERY:
Experienced medical office receptionist in working within clinical settings. Skilled in optimizing clinic workflows by managing patient’s flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service. WORK EXPERIENCE
Dermatology & Surgery Associates Bronx, NY
Medical Secretary/Medical Billing Clerk 2013-2017
• Greet and check-in patients, and collect personal, medical, and insurance information.
• Schedule, reschedule, and verify patient appointments.
• Schedule appointments with secondary care providers.
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
• Use EMR software to manage patient records and files.
• Reinforce and uphold patient confidentiality as required by HIPAA and clinic.
• Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
• Collected patient co-payments and recorded payment transactions.
• Communicated outstanding balances to insurance companies and patients. Hummus Place New York, NY
Host 2005-2006
• Provided guests with menus.
• Greeted guests and seat them at tables or in waiting areas.
• Assigned patrons to tables suitable for their needs.
• Inspected dining and serving areas to ensure cleanliness and proper setup.
• Spoke with patrons to ensure satisfaction with food and service,
• Maintained contact with kitchen staff, management, serving staff
• Customers to ensure that dining details are handled properly
• Operate cash registers to accept payments for food and beverages. Old Broadway Medical Center New York NY
Medical Secretary/Medical Billing Clerk 2003-2005
• Answered telephones, and direct calls to appropriate staff.
• Scheduled and confirm patient diagnostic appointments, and medical consultations.
• Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operated office equipment such as voice mail messaging systems,
• Use word processing, spreadsheet, and other software applications to prepare reports.
• Prepared invoices, financial statements, letters, case histories and medical records.
• Processed patient’s billing, statements, reimbursements, claims, and post transactions.
• Completed insurance and other claim forms.
• Interviewed patients to complete documents, case histories, and forms.
• Transmitted correspondence and medical records by mail, e-mail, or fax.
• Maintain medical records, technical library and correspondence files. EDUCATION:
Environmental Studies High School New York, NY
Diploma 2006
Global Education New York New York, NY
Medical Insurance and Coding (Certificate) 2009
SKILLS:
• Knowledge of medical insurance claims, billing, coding (Nextex, ICD-9-CM & CPT) procedures
• Word, Excel, Power Point, Access, Outlook, Windows OS, Outlook Servers
• Fluent in English and Urdu
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