Network Manager Help Desk

JOHN M. ALLEN

**** ******** ****, ***** ********, OH 44133 • ***************@*****.*** • 440-***-**** Summary

An IT Administrator\ Network Manager and help desk analyst with 35+ years of experience using a variety of systems for medium-sized business and hospital. Specialize in healthcare operations and systems analyst for multimillion dollar companies. Possess expertise in numerous systems operations, healthcare processes, network management. Identified and eliminated departmental system issues to increase productivity. Monitoring with Unify and N-able, documenting with IT glue and IT Boost.

Relevant Skills

SYSTEMS AND APPLICATIONS

Used to run daily operations:

• Utilizing VmWare-Windows-Linux

• Netsatisfaxtion Fax Server

• SQL1 Server

• Outlook

• Help desk, Team Viewer, Quick Assist

• Thin Clients

SECURITY

• Datto backup and disaster recovery

• Duo Two Factor Authentication

• ZixVPM Secure Email

• Hi Trust

• AV Defender Antivirus

Work Experience

NETWORK ADMINISTRATOR- HELPDESK 1/3/23 – 10/1/23

Acendex, Beachwood, OH

• Responsible for help desk tickets, network administration, Bomgar IT MANAGER, NORTHCOAST HEALTH CARE MANAGEMENT

NorthCoast Health Care Management, Richfield, OH

• Responsible and accountable for smooth running of computer systems within the limits of requirements, specifications, costs, and timelines

• Supervise the implementation and maintenance of computing needs

• Proven professional experience and a detailed knowledge of industries best practices processes

• Manage information technology and computer systems

• Proven working experience as an IT manager with hands on experience with computer networks

• Remote help on thin clients, laptops, pc’s utilizing, quick assist, N-Able EDUCATION

University of Dayton May 79 – April 83

BS Pschology

9/13/95 – 12/31/21

• Microsoft 365 Admin

• Vertical Wave phone system

• Windows Server 2019, 2016,2012 -

Active directory

• Eclaims

• Powershell

• Teams

• Unify monitoring

• Connect wise ticketing

• Sophos End point

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