Customer Service Graphic Design
Resume:
CHINEMEREM U. DIOGU
Balch Springs Texas, 75180
Email: *********@*****.***
Summary
Works well in fast-paced environments, handling a wide Varity of tasks, able to work from Mac and Windows platforms. Exceptional communication skills (i.e) written and oral. Effective team player with natural leadership abilities with the aim of achieving the overall organizational objectives. Focused interests include graphic design for print, travelling and photography.
Skills
Good interpersonal relationship
Analytical Thinking and Problem Solving
Customer Service Experience
Good communication.
Ability to speak English, Igbo languages fluently.
Advance knowledge of Microsoft Excel
Advance knowledge of Microsoft word
Advance knowledge of Microsoft Access
Advance knowledge of Microsoft Publisher
Ability to learn fast and work with minimal supervision
Team player with good people skills
Organizational skills and ability to work under pressure
Digital file/ Asset Management
Professional Work Experience
Havertys Furnitures - Coppell, TX Oct. 2020 to Present
Customer Service Rep.
Receive inbound calls.
Make outbound calls.
Been attentive to get information from customer.
Resolve any issues or challenges a customer have.
Move an escalating calls to a level2 or level3 calls.
Create service tickets for customer’s repairs.
Amazon
Inbound and Outbound associate Sept. 2019 to Present
Keeping record of items and products
Provide accurate record of good and products available in the facilities.
Accurate reports on SBC, CC, and SRC.
Abiding by the policies and rules of the company and act in a professional manner at all times.
Picking and packing customer orders.
Stowing items in the bin.
Lifting up to 30lb to 45lb.
Nigerian Bottling Company Owerri April 2016 to Aug 2019
HR Clerk
Providing exceptional Customer Service
Assisting with any and all guests inquiries
Prepare Payrolls and employee benefits
Answer questions regarding employee benefits, time off, PTO. Etc,
Rock view Hotel Nigeria
Help Desk-Coordinator March 2014 to March 2016.
Providing exceptional customer service
Troubleshooting website issues
Conflict resolution
Processing guest’s requests for accommodation, reservation modification and cancellation.
Education
Dallas Community College, Richland Texas (2020 – In View)
Pharmacy Technician
Abia State University Uturu, Nigeria (2011 – 2015)
B.sc.Public Administration (Second Class Lower)
Lord’s International high School Rivers State, Nigeria (2003 – 2009)
High School Diploma.
Community Primary School Orogwe, Imo State (1998 – 2003)
Frist School Leaving Certificate (F.S.L.C)
Courses Attended:-
Advanced Certificate in Computer Operations & Application/ Diploma in Secretarial Administration
(Swintec Computers Institute, Owerri, Imo State, Nigeria). 2009
National youth service corp (N.Y.S.C) 20I7
References
Dr. Edward Diogu
Chairman/CEO
DS&G Capital Investment (USA)
(469) 939 - 7788
Chief Chris Nwanerie
Chairman/CEO.
Adalight home health.
(214) 718 - 0160
Contact this candidate