Technical Support Development Manager
Resume:
Nigel Milton
Palm Bay FL *****
N ad0lhi@r.postjobfree.com
A Senior Technical Support Specialist. Looking for a position focusing on support for customers, agents and management. I bring a host of skill to the table including CRM support, training, reporting, system design, system implementation.
I have recently moved to the United States (with Employment Authorization) from Canada and am no longer allowed to work at my current position.
I am looking for a full time work at home position. Work Experience
Technical Support, Concentrix, Belleville ON
(Formally known as Convergys, Stream) 2004-Oct 2023
Customer support
Telephone support
Chat support
Work from Home
Remote support
Technical Support
Active Listening
Enrollment
Retention
Deescalation
Executive Escalation
Hardware Troubleshooting
Troubleshooting (Problem Solving)
Sales
Customer relationship management
Multiple CRM software packages
Associated Trainer
Assisting staff to provide a seamless interface for customer
Beta testing
Development Manager, eAssist Global, San Diego California, USA 1999-2003 Systems Manager, Telespectrum Canada Computer, Don Mills, ON 1992-1999
(Formally known as IDRC, S&P Data)
References Available On Request
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