Bhagesh Vasanjee

Phone: 416-***-**** Email: ad0lhd@r.postjobfree.com

PROFESSIONAL SUMMARY

Senior Technical Service Analyst with extensive experience in Desk-side Support with surrounding technology hardware, Lan applications, and staff training. Proven ability to handle projects with a high level of professionalism while emphasizing quality of service. Accomplished at identifying issues and assisting in providing solutions.

WORK EXPERIENCE

Senior Desktop Support Analyst II October 2015 – March 2023

Roger Communications Brampton, ON

●Provide Tier 2 support for (5000 ) users in Brampton Campus and support peers with technical issues

●Technical Lead on iPhone 12 and 13 deployments with successful implementation for new Clients

●Managed support members and ensured 100% compliance on operational processes

●Liaised with the support team to resolve software and hardware issues on all mobile devices (iOS, Blackberry and Android)

●Collaborated with the engineering team on several key pilot projects from initiation to completion (Office 365, Intune deployment migration to Sharepoint and MS Teams)

●Using (SNOW) document issues and solutions and complete within SLA

●Created operational process documentation and updated as required

●Lead support for Polycom and Cisco in Share space meeting rooms

●Provided on-call support and availability on validation of Cisco Upgrades to ensure no service disruption

●Provided War Rooms Support for Teams Migration and IGEL Deployment.

●Part of Pilot programs for Windows 10 and Teams and Windows 11

●Provide support for AutoPilot migration

Role January 2014 - September 2015

HealthOne Medical Toronto, ON

●Managed all desktop issues from LAN connections to set up Medical Software

●Secured network connections in LAN Room and setup Video Monitoring system

●Rebuilt all PC’s to customer specifications

●Provided remote support for Phone Nortel BCM setup and laptop users

●Supported client for all Medical and Dental Software

Technical Service Analyst Feb 2001 - December 2013

Royal Bank of Canada Mississauga, ON

●Internationally supported employees with Windows operating systems with various designated internal Platforms

●Project lead for mobile rollout throughout Southeast US

●Delivered throughout Southeast US migration of approximately 2000 users, from Windows 2000 to Windows XP

●Completed project with Minimum impact on business

●Managed schedule and Liaison with remote branches on scheduled dates

●Completed migration within the scheduled time

●Technical Project Lead in Migration of Life Insurance Division from Windows 2000 to Windows XP

●Support of desktop/laptop, printers, video conferencing equipment and other end-user devices, e.g., Blackberry’s and smartphones as per request

●Completed rollout with the least impact and downtime for the client within Service Level Agreement

●Co-ordinated and managed with 3rd Party Vendors on Peripheral repairs and training on new equipment

EDUCATION & TRAINING

Associate Degree

Electronic Technician

Devry Institute of Technology Toronto, ON

TRAINING

●Upgrading from Windows NT to Windows 2000

●MCP Supporting Windows XP

●A+ Core and OS

●Network +

●Windows 7

●Windows 10 Installing and Support

●MCSA Windows 10

●ITIL Foundation V3

●Introduction to Project Management for RBC

●Project Management Framework and Systems Development Life Cycle

●Presently doing online courses with Citrix, also learning French and Spanish

●Self-study for VMware and 3D printing

●Comptia Security +

●Intro Azure Administration

●Preparing for AZ900 Exam Microsoft exam Security and Compliance.

●Intro to Microsoft Azure Security and Privacy concepts

TECHNICAL SKILLS

Platforms: Windows NT Server 4.0/2003, Windows 2000, Windows Vista, Windows XP and Windows 7, AS400, Lotus Notes.Office 365, Skype, Android, iOS, Windows 10, Windows 11, Microsoft Azure Administration for Mobile devices.Citrix Director,

Databases: SQL Server, Microsoft Access

Applications: Microsoft Office, Visio, SharePoint, Google Suite,

Tools: HP Service Center, Directory Resource Administration, Blackberry Enterprise Server Administration 2nd Nature, Genesys, Citrix XenApp, IBM Tivoli, TSM, Entrust Encryption.RDP./ PGP, Kofax, SNOW, AD, VMWare, Azure Dashboard, Active Directory, Virtual Box, Citrix Director

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