Customer Service Talent Acquisition
Resume:
Rodney White
Kernersville, NC 27284
**********@*****.***
Education
East Forsyth High School Graduated 2006
**** *. ******** **.; Kernersville, NC
Louisburg College 2006-2007
Guilford Tech Community College 2009-2011
Work Experience
ABA Centers of America January 2023 – October 2023
Worked Remote
Lead Recruiter
oProvided supervisory and managerial oversight to 4 Talent Acquisition Recruiters.
oLed training programs and orientation for staff.
oServed as a backup acquisition recruitment resource.
oWorked with various stakeholders to assist in assessing staffing needs.
oServed as a company representative at several conferences and workshop to present information about the company.
oManaged hiring and recruitment tasks as needed.
oContinuously displayed and exercised professionalism.
oReviewed work of staff and made recommendations for professional staffing enhancements.
Talent Acquisition Recruiter
oIndependently assessed and enhanced hiring strategies.
oEstablished and maintained initiatives to support company branding.
oDisplayed calm demeanor along with patience and great listening skills.
oFostered an engaging platform for conversation and interview potential applicants.
oAchieved established goals and assignments on a daily basis.
oReliable and dependable with display good work ethics and characteristics.
oMaintained accurate and reliable documentation to support work performed.
Alorica Telemarketing September 2015 – January 2023
Greensboro, NC
Customer Service Representative
oDemonstrate excellent telephone and interpersonal communications serving on a call-service team.
oWork to provide timely resolutions and feedback to customer issues and concerns.
oExercise calm demeanor along with patience and great listening skills
oExhibit understanding and appreciation of company policies, goals and performance requirements
oProven team player as well as team leader by being responsible and show initiative
oReliable and dependable with display good work ethics and characteristics
NYT Tier 3- Advocate Advisor
oCustomer Service Representative III responsible to work with customers via responding to inquiries by telephone, e-mail, or chat feature to provide non-technical problem resolution.
oResolved complex or situational requests and problems that may require a customized response
oUtilized various forms customer service to communicate solutions or requested information to the customer.
Team Manager-NYT
oEnsured company customers are satisfied via provided superb customer service.
oDemonstrated leadership by engaging, leading and motivating the customer service team, developing loyalty programs to achieve customer satisfaction goals.
Talent Acquisition Recruiter
oUtilized strategies, tactics and processes to identify, recruit and retain staffing levels to meet company’s goals and objectives.
oDelivered task included developing, implementing and evaluating programs for staff sourcing, recruiting, hiring as well as new employee orientation.
YMCA 336-***-**** August 2010 – Present
West Mountain Street Kernersville, NC
Relationship & Building Manager
oInterpreted and executed procedures to demonstrate understanding of processes.
oResponsible to open and close buildings based upon established security guidelines and procedures.
oServed as shift manager and camp supervisor.
oMonitored activity of clients of various demographics to ensure proper management of space and equipment to minimize potential injury or damage to building.
oProvided oversight of facility to promote safety and the goals of the organization.
oFostered a great team welcoming environment to all patrons.
Walkertown Pharmacy 336-***-**** June 2012 – July2015
Walkertown, NC Walkertown, NC
Pharmacy Technician
oProvided excellent and timely customer service to customers and vendors.
oPerformed duties as a Cashier and Salesperson.
oProvided Inventory Management controls to manage inventory and stock functions to ensure reduction in inventory loss.
oAssisted with maintaining paperwork in accordance with the various governing organizations.
oProvided excellent timely customer service.
Winston Salem Forsyth County Schools October 2012 – Present
Seasonal Winston-Salem, NC
Assistant Basketball Coach
oServes as Assistant Varsity Basketball Coach in various High Schools.
oProvide guidance, direction and example of various basketball techniques and skill set.
oDevelop game and training routines to foster a great team concept.
oEncourage importance of education as well as establishing other priorities.
oDisplay moral social values as well as great verbal and non-verbal temperance throughout variety of diverse situations.
oProvide leadership on and off the court.
Community Activities
AAU Basketball Coach – Kernersville Bulls
oDemonstrated Leadership, Integrity, Responsibility, Trustworthiness as well as physical attributes to teach and train winning teams.
Skills
Great customer service skills. Task-oriented, customer focused with great organizational skills.
Ability to provide appropriate customer interview to capture and document information.
Very proficient in computer software usage and data entry. Very proficient in Microsoft: Word, Excel and PowerPoint.
Work well with others, proven team member & leader, reliable & dependable displaying great character and integrity.
Attention to details with tenacity to follow up as needed and provide accurate documentation.
Willingness to learn new processes and techniques. Innovative to present new ideas with suggestions for implementation
References
Linda Polk;336-***-****; 1217 Reynolds Forest Drive; Winston Salem, NC 27107
Christine Whitaker;336-***-****; 538 Linville Drive; Winston Salem, NC 27107
Kevin Gaines; 336-***-****; 109 Smith Branch Court; Kernersville, NC 27284
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