Nicolette Verrochi

Senior Esthetician / Laser Technician / Aesthetic Sales Representative

Salem, MA 01970

(781) 686 - 8988

ad0lez@r.postjobfree.com

As an esthetician and aesthetic sales representative with over 4+ years of experience, I display a high level of product knowledge, a passion for skincare and treatments, and an ability to exceed sales by providing a friendly and honest environment. EXPERIENCE

Lifetime LifeSpa Northshore / Peabody, MA - Senior Esthetician 2019 - PRESENT

● Consult and build rapport with new and existing clients while describing treatment and service options and addressing any questions and/or concerns.

● Contact satisfied customers offering them additional services.

● Resolving client concerns promptly maintaining satisfaction.

● Generates sales and exceeds revenue targets.

● Hit weekly, monthly and yearly goals.

● Turn phone leads into in-room treatments.

● Customized treatment plans and aftercare before rebooking next treatment.

● Always in contact with clients through phone or email about treatments and aftercare.

● Educating myself and others on new procedures and products to keep up with trends.

● Tracking and recording all client information.

Mercedes-Benz of Westwood / Westwood, MA - Service and Parts Call Center 2017 - 2018

● Talked to clients via phone/email/social media to handle customer inquiries and complaints

● Cold-calling potential clientele to book appointments.

● Contacting clients through phone/email and booking future appointments or missed appointments.

● Maintain and update customer information as necessary.

● Respond to requests for assistance and/or processing of payment information.

● Provide feedback reports on service calls.

● Develop and maintain client relationships.

Ferrari and Maserati of New England / Norwood, MA - Receptionist / Sales Assistant 2016 - 2017

● Scheduled appointments and follow-ups

● Answered multi-line phone system, screened and relayed accurate messages to the appropriate person.

● Greeted customers as they entered, and obtained any information needed.

● Assisted Purchasing Department with maintaining inventory and executing customer transfers.

● Partnered with Inventory and Sales Department to conduct lot merchandising, coordinating deals and appraisals as needed.

● Assisted with onsite auctions as necessary.

● Cold-calling potential customers.

EDUCATION

Norwood High School / High School Diploma

SEPTEMBER 2010 - MAY 2014

Catherine Hinds Institute of Esthetics / 600 Hours Advanced Esthetics APRIL 2019 - OCTOBER 2019, Woburn, MA

Completion of 600 hours in the study of Advanced Esthetics sales and services required by the State of Massachusetts to operate as a Licensed Esthetician. National Laser & Injection Institute / Medical Esthetician & Laser Technician JULY 2023, Boston, MA

Completion of 72 hours of Comprehensive Laser Plus Education.

● 16+ hours of Didactic Theory, Laser Safety Officer Training, and Medical Aesthetic Sales

● 56 hours of Cosmetic Laser Training with a combination of treatments in: Laser Hair Reduction, Photofacial Skin Rejuvenation, Facial Erythema, Solar Lentigos Reduction (Age Spots), Ephelis Reduction (Freckles), Telangiectasia Reduction, Skin Tightening, Tattoo Removal, Body Contouring, Non-Ablative Laser Skin Resurfacing, Wrinkle Reduction, RF Microneedling and Microneedling. SKILLS

● Consultations

● Skincare sales

● Marketing strategies

● Customer relation

● Product knowledge

● Records management

● Communication skills

● Problem solving

● Critical thinking

● Continuing knowledge in

the Aesthetic field

● Up-to-date on the always

changing trends

Licensing / Certifications

● Laser Hair Reduction

● Photofacial Skin

Rejuvenation

● Skin Tightening

● Tattoo Removal

● Body Contouring

● Non-Ablative Laser

Resurfacing

● RadioFrequency-

Microneedling

● Microneedling

● Hydrafacial

● Microdermabrasion

● Dermaplaning

● Ultrasonic

● Lash Lift + Tint

● Brow Lamination

● Lash & Brow Tinting

● Sunless Airbrush Tanning

● Waxing

● American & European

Facials

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