OLUWAKEMI SAMUEL

ad0lca@r.postjobfree.com 832-***-**** Richmond, TX 77406

www.linkedin.com/in/kemi-samuel www.twinsandenny.com Summary

Dedicated and organized Management professional with expertise in project management, customer service, and team leadership. Adept at startup operations, with a focus on maximizing profitability and expanding brand awareness. Proven problem-solving skills and a strong drive to exceed expectations. Skills

• Project Management

• Customer Service

• Financial Analysis

• Global Company Environment

• Operations Management

• Analytical Skills

• Attention to Detail

• Team Collaboration and Leadership

• PC Skills

• Start-Up Operations

• Verbal and Written Communication

• Time Management

Experience

Twins&Enny Richmond, TX

Business Owner

01/2023 - Current

• Developed and executed a business plan securing financial backing from investors.

• Implemented systems for sales tracking and data analysis, optimizing profitability.

• Update website content according to market trends.

• Pricing strategy based on cost analysis and competition.

• Supervise social media and marketing efforts, expanding brand awareness.

• Organize and lead community programs and classes. Dwellers Travels Consulting Houston, TX

Business Analyst

05/2023 - 09/2023

• Conducted market research to identify potential opportunities for new product development.

• Analyzed customer data to determine trends in purchasing behavior.

• Collaborated with stakeholders across departments to define requirements for new projects.

• Conducted interviews with subject matter experts to gather information on existing systems and procedures.

• Identified gaps between current state and desired future state operations.

• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.

Dwellers Travels Consulting Houston, TX

Operations Manager

01/2015 - 04/2023

• Developed relationships with key suppliers such as airlines and hotels to ensure competitive pricing.

• Resolved customer complaints in a timely manner while maintaining positive relationships with customers.

• Performed cost-benefit analyses of potential trips to determine the most cost-effective options for clients.

• Coordinated group travel reservations for corporate events or leisure groups.

• Advised clients on passport and visa regulations according to their destination countries' laws and regulations.

• Maintained detailed records of all bookings made by customers including payment information and contact details.

• Monitored and improved efficiency of processes, team performance, and customer service.

• Developed and implemented operational procedures to ensure quality standards are met.

First Bank Nigeria Plc Lagos, Lagos

Head of Operations

11/2007 - 12/2014

• Coordinated and managed operations activities to ensure all processes ran smoothly.

• Monitored performance metrics to identify areas of improvement in operational efficiency.

• Collaborated with senior management on strategic planning initiatives.

• Analyzed customer feedback to identify opportunities for process optimization.

• Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.

• Evaluated current systems and processes to determine if they are meeting organizational goals.

• Oversaw the maintenance of equipment used in daily operations activities. Education and Training

Adaptive US USA

Certificate in Business Analysis

07/2022

Olabisi Onabanjo University Nigeria

Bachelor of Arts in English

03/2005

Trailhead By Salesforce San Francisco, CA

Salesforce Administrator in Salesforce

• Data Management Badge

• Data Modeling Badge

• Administrator: Data and Automation Badge

Certifications

• Coven Works, 2023. Certificate of Completion, Business Analytics

• International Air Transport Association (IATA), 2015. Diploma, Foundation in Travel and Tourism Activities and Honors

• Volunteer:

- Heflin Elementary School, Houston TX (Family Center)

- International Leadership Texas (PTO, Communications Chair)

- Grace Community Fellowship, West (Kingdom Kids)

• Community Leader, Godly Parenting

References

References available upon request.

Contact this candidate