Phlebotomist

ALEXANDRA

OLVERA

**** *** ******** **, ** Paso, Texas, 79938 Cell; 915-***-**** Email: **********@*****.***

Summary Skills

Customer service representative with 2+ years of experience for over 600 guests weekly including telephone customer service, sales, tech support customer and patient care. Familiar with major customer service software, conflict resolution, and poses a positive attitude. Knowledge of Funeral Services, empathy, being able to face distressful situations, problem- solving abilities, and attention to details. Good communication and the ability to multitask, work well as a team, and exude compassion when working with patients, as well as aiming to use my proven skills to efficiently fill any responsibilities in your company.

Education

Graduate from Bel Air Highschool in El Paso, Texas

Received Diploma and GED with a grade point average of a of 3.5

Participated in Bel Air Health Professions Program. Studied the structures of the human anatomy, billing and coding, and Medical Micro.

Attending El Paso Community College, major in Radiology

Studied basic fundamentals of psychology, human growth and development psychology, behaviorism psychology and cognitivism psychology at El Paso Community College.

Basic Life Support Certified

Certified Phlebotomist Technician

16 weeks learning the study of phlebotomy, 16 weeks hands on in lab at El paso Community College Rio Grande and 16 weeks clinical practice at UMC Ysleta.

Experience

Brand Ambassador Forever 21 / 2019-2022

Meticulously handled the point-of-sale system transactions include credit, cash, exchanges, return and refunds to ensure seamless and accurate cashflow.

Anticipated customer needs and provided them with high quality service while upholding brands standards and values to ensure customer satisfaction.

Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.

Administrative Assistant Hillcrest Funeral Home West / 2022-2023

Greeting Families and assisting the support to all their needs.

Receiving phone calls with the ability to comfort at the time of need.

Ability to assist in visitation and funerals with the upmost confidence to do so.

Providing necessary information to the funeral director to assist in funerals.

Prepared memorial materials, including service programs and signage.

File death certificates and other legal documents with appropriate authorities.

Provide information on funeral services options.

Funeral Attendant Crestview Funeral Home/ 2023

Preformed variety of tasks during funeral such as placing casket in chapel prior to service.

Arranging floral offerings or lights around casket

Escorting mourners, closing casket, and issuing and storing funeral equipment

Operating vehicles for families

Del Sol Hospital Phlebotomist (Day and Nights)/ Present-

Collect blood samples using venipunctures for diagnostics

Prepare puncture site to prevent infection

Disinfect equipment to ensure safe usage

Explain blood collection procedures to patients

Label specimens in front of patients

Experienced with infants, heel sticks and central sticks

Show compassion and reassure patients to help them relax and feel comfortable

Experienced with blood cultures

Receiving specimens, enter PKU’s manually

Experienced with platelets functions

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