Software Testing Data Entry

Karl-Rendjy Etienne

407-***-**** • **********@*****.***• Woburn, MA

SKILLS

Professional Communication: Verbal and Written Communication, Planning and Organization, Relationship Building

Technical: MS Office 2016, Excel, Word, PowerPoint, Outlook, Troubleshooting, Data Entry, ServiceNow, Active Directory

Additional Languages: Fluent in Haitian-Creole and English

Able to read and understand French.

PROFESSIONAL EXPERIENCE

Keolis Commuter Service

Somerville, MA

Tier II Digital Solution Intern January 2023

●Assisting with the setup and configuration of new employee devices, including iPhones and iPads.

●Adding new vendors to the ServiceNow platform.

●Assisting with software testing and quality assurance.

●Troubleshooting and resolving technical issues.

●Providing technical support to employees.

●Participating in team meetings and providing updates on assigned tasks.

●Adding computers, iPhone, Laptop, and Tablets in Active Directory.

Shaw’s Supermarket Burlington, MA

Personal Shopper August 2022 -January 2023

●Followed application instructions closely and reviewed deliveries to minimize errors.

●Scanned items when pulling from shelves to update system stock information.

●Assisted teammates with daily tasks during peak periods.

●Asked store associates for help locating missing products.

●Listened to customer needs to identify and recommend the best products and services.

Accomplishment

●Maintained up-to-date documentation and provided timely updates on assigned tasks during team meetings, contributing to a well-informed and coordinated team effort.

●Successfully added dozens of new devices, including computers, iPhones, laptops, and tablets, to Active Directory, ensuring proper tracking and management of company assets.

●Identified and resolved technical issues affecting productivity, resulting in improved efficiency and reduced downtime for employees.

●Successfully configured and set up dozens of new employee devices, including iPhones and iPads, ensuring a smooth onboarding process for new hires.

●Streamlined the vendor onboarding process by creating a standardized procedure for adding new vendors to the ServiceNow platform, reducing errors and delays in the process.

EDUCATION

Year Up and Roxbury Community College Boston, MA

Information System Technology Program July 2023

●Completing a one-year, career-development program comprised of college courses, professional training, and a six-month internship in information systems.

●Relevant coursework: IT Problem Solving, IT Essentials-Hardware & Software, Business Communications, Network Fundamentals

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