Administrative Assistant Human Resources
Resume:
Mindy R. Lecher
Thiensville, WI *****
*********.*****@*****.***
Self-directed professional with extensive experience in medical and homecare general administrative assistant duties. Demonstrated flexible abilities in an office setting, completing multiple tasks simultaneously, to achieve business goals and meet customers’ needs from answering high volume of incoming calls, general office duties to proficiently handling in person inquiries from clients and colleagues. Self-motivated with a strong drive to succeed. Front Office Administrator
Mequon Smile Design- Mequon, WI 6/2022- 4/2023
Duties:
• Primary first contact with patients, including answering multi-line phone, texts, emails and in person patient communication
• Schedule patient appointments using Dentrix and Dentrix Hub
• Verify all patients’ insurance and deductibles
• Ensure all new patient records are complete and uploaded along with previous X-rays
• Financing
• Presentation of treatment plans
• Assist dentist, hygienist, and dental assistants with preparation of procedure rooms and procedures if needed
Business Assistant
Dental Care Grafton- Grafton, WI 10/2018- 5/2022
Duties:
• Schedule patient appointments
• Aware of treatment plans and full knowledge of patient insurance
• Collections
• Customer service
• Stay current with technology
• Track patient records via excel
• Dentrix
• Present treatment plans
• Financing
• Charting with dental hygienist
• X-rays
• Assist when needed
• Current with HIPAA rules and regulations
Administrative Assistant/Payroll Specialist/ Human Resources AttentaCare Residential Living Options – Glendale, WI 8/2016 –8/2018 Duties:
• Enter and process payroll using TSheets and ADP
• Verification tracking employee in/out times
• Answer multi line phone system
• Employee scheduling using TSheets
• Medical appointment setting for all residents
• Medical records management
• Oversaw resident accounts maintenance
• Windows PC and paper file maintenance
• Policy and procedure maintenance
• General office duties; including office supply management, human resources, and mail Processing
Dog Walker
Ozaukee County House and Pet Sitters – Saukville, WI 12/2015 - 8/2016 Duties:
• Daily walking of 11 dogs for 30 minutes sessions
• Clean up and general care
• Ensure food and water available
Cashier/ Shift Manager
A & A Petroleum – Germantown, WI 12/2013 - 2/2016
Duties:
• Cash handling including deposits
• Stocking inventory
• Managed station during work shift
• Ordering supplies
• Cleaning
Hairdresser/Salon Manager
Great Clips – Wauwatosa, WI 5/2010 - 9/2013
Duties:
• Performed hair style consultation, shampooing, cutting, and styling
• Manage and maintain all areas of salon operations to ensure compliance with the
“Great Clips System”
• Procurement of all inventories, corporate sales goals, and monthly meetings
• Ensure maximum profitability of store through cost structure, expense/loss control and promotions
• Responsible for all scheduling, training, and evaluation of new staff
• Display constant communication and motivation to exceed store expectations of employee retention
Receptionist/Medical Biller and Coder/Front Office Coordinator Pediatric Diagnostic Imaging – Milwaukee, WI 11/2005 – 2/2011 Duties:
• Patient scheduling using the RIS system
• Manage employee schedule
• Create policy and procedures for front desk and billing department
• Obtain pre-authorizations for radiology procedures required by insurance
• Manage new employee training
• Responsible for all electronic billing and coding for the clinic using Epix system
• Facilitate collections and claims in collaborating with insurance companies to ensure prompt payment
Education
Medical Billing and Coding/Medical Terminology
National Institute of Technology – Southfield, MI
Cosmetology and Barbering License/Managers License Vici Beauty School – Milwaukee, WI
Certificate/Licenses
• Medical Terminology
• Medical Billing and Coding
• Manager Cosmetology and Barbering
Volunteer Experience
• Detroit Humane Society
• Milwaukee Area Domestic Control and Commission (MADACC)
• Special Olympics coaching
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