Mindy R. Lecher

Thiensville, WI *****

414-***-****

ad0l9x@r.postjobfree.com

Self-directed professional with extensive experience in medical and homecare general administrative assistant duties. Demonstrated flexible abilities in an office setting, completing multiple tasks simultaneously, to achieve business goals and meet customers’ needs from answering high volume of incoming calls, general office duties to proficiently handling in person inquiries from clients and colleagues. Self-motivated with a strong drive to succeed. Front Office Administrator

Mequon Smile Design- Mequon, WI 6/2022- 4/2023

Duties:

• Primary first contact with patients, including answering multi-line phone, texts, emails and in person patient communication

• Schedule patient appointments using Dentrix and Dentrix Hub

• Verify all patients’ insurance and deductibles

• Ensure all new patient records are complete and uploaded along with previous X-rays

• Financing

• Presentation of treatment plans

• Assist dentist, hygienist, and dental assistants with preparation of procedure rooms and procedures if needed

Business Assistant

Dental Care Grafton- Grafton, WI 10/2018- 5/2022

Duties:

• Schedule patient appointments

• Aware of treatment plans and full knowledge of patient insurance

• Collections

• Customer service

• Stay current with technology

• Track patient records via excel

• Dentrix

• Present treatment plans

• Financing

• Charting with dental hygienist

• X-rays

• Assist when needed

• Current with HIPAA rules and regulations

Administrative Assistant/Payroll Specialist/ Human Resources AttentaCare Residential Living Options – Glendale, WI 8/2016 –8/2018 Duties:

• Enter and process payroll using TSheets and ADP

• Verification tracking employee in/out times

• Answer multi line phone system

• Employee scheduling using TSheets

• Medical appointment setting for all residents

• Medical records management

• Oversaw resident accounts maintenance

• Windows PC and paper file maintenance

• Policy and procedure maintenance

• General office duties; including office supply management, human resources, and mail Processing

Dog Walker

Ozaukee County House and Pet Sitters – Saukville, WI 12/2015 - 8/2016 Duties:

• Daily walking of 11 dogs for 30 minutes sessions

• Clean up and general care

• Ensure food and water available

Cashier/ Shift Manager

A & A Petroleum – Germantown, WI 12/2013 - 2/2016

Duties:

• Cash handling including deposits

• Stocking inventory

• Managed station during work shift

• Ordering supplies

• Cleaning

Hairdresser/Salon Manager

Great Clips – Wauwatosa, WI 5/2010 - 9/2013

Duties:

• Performed hair style consultation, shampooing, cutting, and styling

• Manage and maintain all areas of salon operations to ensure compliance with the

“Great Clips System”

• Procurement of all inventories, corporate sales goals, and monthly meetings

• Ensure maximum profitability of store through cost structure, expense/loss control and promotions

• Responsible for all scheduling, training, and evaluation of new staff

• Display constant communication and motivation to exceed store expectations of employee retention

Receptionist/Medical Biller and Coder/Front Office Coordinator Pediatric Diagnostic Imaging – Milwaukee, WI 11/2005 – 2/2011 Duties:

• Patient scheduling using the RIS system

• Manage employee schedule

• Create policy and procedures for front desk and billing department

• Obtain pre-authorizations for radiology procedures required by insurance

• Manage new employee training

• Responsible for all electronic billing and coding for the clinic using Epix system

• Facilitate collections and claims in collaborating with insurance companies to ensure prompt payment

Education

Medical Billing and Coding/Medical Terminology

National Institute of Technology – Southfield, MI

Cosmetology and Barbering License/Managers License Vici Beauty School – Milwaukee, WI

Certificate/Licenses

• Medical Terminology

• Medical Billing and Coding

• Manager Cosmetology and Barbering

Volunteer Experience

• Detroit Humane Society

• Milwaukee Area Domestic Control and Commission (MADACC)

• Special Olympics coaching

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