Customer Service Material Handler
Resume:
ShaQuanda R Curtis
West Memphis, AR *****
*****************@*****.***
More than 9+ years customer service and support with recognized strengths in marketing, sales staff support and planning, implementing proactive procedures and systems to avoid problems Knowledge of office practices and procedures
Strong attention to detail and results-driven with proven ability to establish rapport with client Proven ability to prioritize and handle multiple tasks in a challenging environment Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Material Handler
FedEx Express - Memphis, TN
November 2021 to Present
Responsible for moving packages and other items from one place to another. Use a variety of equipment, including forklifts, pallet jacks, and conveyor belts, to load and unload trucks or planes. Sort packages in the input,scan and load packages into cans or baggage carts, have strong communication skills as well as physical strengths.
Retail Merchandiser (Travel Team)
Set and Service Resources - Nationwide
July 2014 to Present
Merchandise store shelving, coolers and displays with products in assigned accounts. Rotate products in the backroom and on the shelf.
Transport products to and from backroom to shelf location. Use equipment to transport products (e.g., U Boats, pallet jacks, etc.) Display promotional materials such as signs and banners. Keep back room stock area in a neat and orderly condition. Communicate issues to the team lead.
Customer Service Associate
Walgreens - West Memphis, AR
May 2018 to October 2021
Scanned in merchandise as it was unloaded from the truck. Performed nightly cleaning duties as well as all other assigned tasks. Inventoried and restocked in all assigned areas. Unloaded and loaded replenishment orders off u boats, carts and totes. Offered assistance to visitors in all area(s) of the store and answered the telephone to direct calls or transfer them to the correct department.
Stocked, inspect, and dispense supplies to and from back storage. Recognize the guest as the primary focus and act accordingly while setting a high standard for exceeding guest expectations and motivating the team by role modeling effective service behaviors. While having the initiative, to take action without being asked or required to. I achieved goals beyond job requirements, while being proactive and taking prompt action to accomplish tasks. Consistently maintained high levels of activity or productivity; worked with vigor, effectiveness and determination over a sustained period of time. I am a team player, who encourages cooperation to accomplish team goals and promotes a respectful and inclusive work environment.
Shift Leader
Krystal - West Memphis, AR
August 2015 to May 2018
Inventoried and restocked in assigned store and maintains par levels. Unloads replenishment orders off float, cart or other device. Offers assistance to visitors in assigned area(s) and answers the telephone. Stocks, inspects, and dispenses supplies to from back storage. Recognize the guest as the primary focus and act accordingly while setting a high standard for exceeding guest expectations and motivating the team by role modeling effective service behaviors. While having the initiative, to take action without being asked or required to. I achieved goals beyond job requirements, while being proactive and taking prompt action to accomplish tasks. Consistently maintained high levels of activity or productivity; worked with vigor, effectiveness and determination over a sustained period of time. I am a team player, who encourages cooperation to accomplish team goals and promotes a respectful and inclusive work environment.
Education
Certificate in Office Administration
Cass Job Corps - Ozark, AR
March 2012 to May 2014
Skills
• Merchandising (10+ years)
• Management (3 years)
• Customer Service (10+ years)
• Planograms
• Picking and Packing Experience (6 years)
• Microsoft Office (10+ years)
• Quality Assurance
• Regulatory Reporting
• Warehouse Experience (7 years)
• Pallet Jack
• Pricing
• Computer literacy
• Microsoft Powerpoint
• Project Management
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Manufacturing
• English
• Clerical experience
• Communication skills
• Time management
• Load & Unload
• Inventory Control
• Shift Management
• Shipping & Receiving
• Materials Handling
Languages
• English - Expert
Certifications and Licenses
OSHA General Industry Safety and Health
Present
Career Readiness Certification
May 2013 to Present
Went through the Career Preparation Period at Cass Job Corps, where after completion I received my Career Readiness Certificate.
Driver's License
May 2018 to May 2026
Class D Drivers License
Office Administration
May 2012 to Present
Food Handler Certification
Assessments
Warehouse Shift Leader — Proficient
November 2019
Supervising warehouse staff and maintaining safety and security standards. Full results: Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Cognitive Ability — Proficient
July 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Reliability — Highly Proficient
January 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
July 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Warehouse associate — Expert
July 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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