Software Systems Customer Service

JOAN MILLER

********@***.*** 347-***-****

CAREER OBJECTIVE

Highly organized and independent, able to effectively coordinate task to accomplish projects, with timeliness and creativity. Excellent professional communication skills with customers and co-workers. Resourceful and flexible, able to adopt to changing priorities and maintain a positive attitude nd strong work ethics.

EXPERIENCE

LEAD BILLING COORDINATOR/ PAYMENT POSTING, Stamford, CT Sema4 OPCO INC, September 2017- January 2023

•Maintained accurate and complete billing system for processing claims.

•Generated requests for refund checks for overpayment.

•Assisted billing team with other value-added projects.

•Reviewed and posted daily payments.

•Verify accuracy of billing data and revised any errors.

•Returned checks to customers or retrieved checks returned to customers in error.

•Adjust accounts and answering enquiries about errors as necessary.

•Prepare Lockbox daily by posting payments and rejections to accounts on billing system.

•Identifies, research and ensures timely processing of payments and errors, corrections, ensuring appropriate documentation of payments, allowance, denials and rejections are recorded on individual accounts.

SR MEDICAL COORDINATOR, New York, NY

Mt. Sinai Genomics, October 2005-September 2017

•Contacted and worked with patients to resolve insurance-related billing issues.

•Posted payments into electronic medical records system upon receipt of payment for claims.

•Performed claims research, appeals and related follow-up using medical systems and software.

•Assisted with answering telephone to provide requested billing information.

•Protected confidentiality of sensitive information to comply with HIPAA guidelines.

•Followed up on accounts until zero balance or turned over for collection.

•Prepared and reviewed claims for submission, resolving upfront claims edits and errors.

•Made invoice adjustments to clear up outstanding invoices.

•Entered billing information into accounting software systems.

EDUCATION

CERTIFICATION IN MEDICAL ASSISTANT, New York

Ultrasound Diagnostic School, June 2001

HIGH SCHOOL DIPLOMA

SKILLS

Windows-based software applications

Knowledge of CPT, ICD10

Telcor, IDX, EPIC Medical Manager

Customer Service

Sale force, Excel

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