Customer Service Public Schools
Resume:
Rhonda Jones
Washington, DC
ad0l8x@r.postjobfree.com
SKILLS & QUALIFICATIONS
●Active Listener
●Critical Thinker
●Time Management
●Service Orientation
●Cash Register
Monitoring
EXPERIENCE
Concierge
●Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events
●Provide information about local features, such as shopping, dining, nightlife, or recreational destinations
●Arrange for interpreters or translators when patrons require such services
●Make travel arrangements for sightseeing or other tours
●Perform office duties on a temporary basis when needed
Receptionist
●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
●Collect, sort, distribute, or prepare mail, messages, or courier deliveries
●Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
●Process and prepare memos, correspondence, travel vouchers, or other documents
●Take orders for merchandise or materials and send them to the proper departments to be filled
●Hear and resolve complaints from customers or the public
Customer Service
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
●Check to ensure that appropriate changes were made to resolve customers' problems
●Determine charges for services requested, collect deposits or payments, or arrange for billing
WORK HISTORY
Bus Attendant, Washington Latin Charter School
Washington, DC Sep 2009 – Nov 2009
Stock Clerk, Levis Port Café
Washington, DC Jun 2008 – Oct 2008
Mover, District of Columbia Public Schools
Washington, DC Mar 2003 – Aug 2006
Rhonda Jones
Washington, DC
ad0l8x@r.postjobfree.com
Objective: Empathetic and Determined job seeker with over five years of experience in customer service who wants to transition to an organization to help provide education, housing and mentoring resources to the community. I am ready to use my communication, service orientation and organization skills I have developed to improve the company services.
Skills
Communication:
●Confer with customers by telephone or in person to provide information about products or services take or enter orders,cancel accounts,or obtain details of complaints
●Engaging with customers,asking questions and rephrasing. Actively listening an checking to ensure that appropriate changes were made to resolve customers problems
●Positively keeping a open mind,asking questions to help understand where the customer is coming from
●Making eye contact when addressing the customer with confidence
Service Orientation:
●Engaging with customers,asking questions and rephrasing.Actively listening an checking to ensure that appropriate changes were made to resolve customers problems
●make reservations for patrons,such as dinner,spa treatments,or golf tee times,and obtain tickets to special events
●Understanding the available services and products an making recommendations
●Anticipating,recognizing and meeting people needs
Organization:
●Highly strict adherence to great attention to details.
●proficient multitasker working well under pressure
●Ability To manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
Work History:
Bus Attendant, Washington Latin Charter School, Washington, DC Sep 2009 – Nov 2013
Stock Clerk, Levis Port Café, Washington, DC Jun 2008 – Oct 2010
Mover, District of Columbia Public Schools, Washington, DC Mar 2003 – Aug 2006
Stay-At-Home Mom, Self Employed, 1998-2016
Education:GED Ballou Stay,2011-2012
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