Seeking A Customer Service

David E. Carmichael

**************@*****.***

Phone: 404-***-****

Objective

An experienced professional who is seeking a new position within an organization that values a dedicated, directed, and hardworking teammate. Focused on an opportunity to continue to expand my knowledge and skills while growing within an organization.

Strengths

Strong interpersonal skills.

Proficient in closing business.

Ability to quickly learn and retain product knowledge.

Experience

Georgia Alarm Systems:

Assisted team members with the installation of coded fire alarm systems.

Worked with clients on the appropriate specifications of the job site.

Stayed in contact with customers for repair tickets and continual upkeep.

VersionOne:

Consistently met or exceeded goal month over month

Generated 42 leads that generated $1,125,953.92 in revenue

Responsible for generating new business in target accounts and verticals

Cold call C-level prospects to gauge and generate new business

Scheduled and lead detailed discovery and demo calls for potential clients

Arkadin Collaboration Services:

Created a new cold calling action plan that was not in place prior to my arrival.

Consistently surpassed 50 new sales opportunities each month.

Responsible for knowing and understanding each product in the portfolio.

Veeam Software:

Inside Channel Manager:

Promoted to Inside Channel Manager within 8 months of joining the company.

Responsible for building relationships with existing partners and end users.

Consistently ranked in the top 15% of new sales.

Effectively represented company in field activities.

Inside Sales Associate:

Consistently created the highest number of sales opportunities per month.

Routinely attained the highest level of contacts per day in the department.

Responsible for qualifying the level of interest in warm/cold leads.

Endeavor Telecom:

Field Operations Coordinator:

Responsible for scheduling Endeavor field Engineers (Telecom, Fiber, Alarm, Electrical technicians) to arrive at customer location on time and prepared to perform expected duties.

Provide quality customer service to cultivate a recurring relationship between Endeavor Telecom and its customers.

Provided real time updates to customers and co-workers via Endeavor Service Portal (ESP).

Independently address and provide solutions to issues that arise on a daily basis.

Education

University of West Georgia: Bachelor of Business Administration in Management

Computer Skills

Proficient in SalesForce, WebEx, GoTo Meeting, DiscoverOrg, Microsoft Word, Excel, Access, PowerPoint, Outlook

Honors

VersionOne 100% of Quota Club for 2015

President of The Delta Chi Fraternity of The University of West Georgia Chapter 2008

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