Customer Service Human Resources
Resume:
Terri D. Johnson
Very Excited
Bakersfield, CA **304
************@*****.***
** ***** ************ *********** **********
** *********** ******** *******
* **** ********** ** * Care Giver
Ability to handle diverse job responsibilities proficiently
Calm, confident and composed in tense situations
Determined to excel, willing to take on new challenges and responsibilities Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Experience Associate 1
Conduent- Remotely - New York, NY
October 2021 to Present
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from clients
• Performed customer service surveys
• Resolved customer information and complaints
• Responded to claim inquiries
Child Care Assistant
Community Connections Inc - Bakersfield, CA
August 2021 to Present
• Oversee the safety of children in your care.
• Develop an effective cleaning plan to ensure all of the interactive areas are sanitary and safe.
• Create educational and fun activities for the children.
• Keep up-to-date records of children’s development, routines, and interest.
• Develop and monitor schedules to ensure that children have enough rest, physical activity, and playtime.
• Prepare and serve meals.
• When necessary, administer first-aid or CPR to children.
• Assist children, individually or in groups, with lesson projects and homework.
• Maintain excellent verbal and written communication with parents and guardians. Requirements:
Customer Service Representative
California Department of Public Health - Bakersfield, CA December 2020 to August 2021
• Answered phone and assisted customers with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Provided excellent technical support
• Resolved payment and order disputes
• Familiar with remote working on cloud systems.
• Operated the live chat
• Help with updating call center scripts
Patient Flow Coordinator
Adventist HEALTH Bakersfield - Bakersfield, CA
July 2016 to March 2020
•
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.
Office Administrator
James Penny House Inc - Bakersfield, CA
January 2015 to January 2020
• Supervises and supports th Home/Program staff, including maintenance of up-to-date schedules that meet regulatory requirements.
• Oversees and participates in the interviewing and hiring process, ensuring compliance with all agency and regulatory policies, practices and laws as needed.
• Responsible for the collection, review, approval and submission of direct reports’ timesheets. Ensure staff adhere to agency timeframes, policies and procedures with regard to timesheets.
• Assists staff with identification of individual skill or knowledge deficits and facilitate availability of learning opportunities and develop and administer a plan for development.
• Oversees staff, providing the necessary and appropriate counseling or disciplinary action in accordance with agency policies, consulting with the Human Resources Manager when major disciplinary action is needed.
• Adheres to policies, procedures and regulations of the Children’s Receiving Home.
• Ensures orientation and training for new staff and subsequently ensures staff are enrolled in and/or have completed required training.
• Ensures completion and routing of all required original personnel and training forms and records to the Human Resources and Training Departments respectively.
• Conducts timely performance evaluations for direct reports as well as monitoring timeliness of all performance evaluations.
• Models, and supports the principles and practices of quality management.
• Maintains a focus on outcomes for assigned program.
• Ensures staff engagement with families and children in a manner that respects ethnic and cultural practices/customs/and differences. Utilizes a strength based approach when engaging.
• Performs other agency duties as assigned.
Human Resources Assistant
DEPT.of HUMAN SERVICES - Bakersfield, CA
March 1999 to January 2000
• Assisting and Caring for Others
• Updating and Using Relevant Knowledge
• Communicating with Supervisors, Peers, or Subordinates Documenting/Recording Information
• Performing for or Working Directly with the Public
• Establishing and Maintaining Interpersonal Relationships
• Interacting With Computers
Education
Some college in Social Work
South High School - Bakersfield, CA
August 1984 to June 1987
Skills
• Bookkeeping (5 years)
• Receptionist (4 years)
• Organizational Skills (10+ years)
• Microsoft Excel (8 years)
• Scheduling (10+ years)
• Public Relations (10+ years)
• HIPAA (4 years)
• Office Management (10+ years)
• Event Planning (7 years)
• Medical Billing (3 years)
• Accounts Receivable (3 years)
• 10 Years Professional Supervisory Experience (10+ years)
• 15 Exceptional Customer Service (10+ years)
• 1 Year experience as a Care Giver (Less than 1 year)
• Ability to handle diverse job responsibilities proficiently (10+ years)
• Calm, confident and composed in tense situations (8 years)
• Determined to excel, willing to take on new challenges and responsibilities (10+ years)
• Customer Service (7 years)
• Administrative Skills (5 years)
• Supervised Managers (3 years)
• Hire, Train Staff (7 years)
• Typing Certificate 50 WPM (10+ years)
• Microsoft Office (10+ years)
• Social work (3 years)
• Human resources (1 year)
• Leadership (10+ years)
• Management (10+ years)
• Dispatching (3 years)
• Supervising experience (10+ years)
• Microsoft Powerpoint (7 years)
• Computer skill (10+ years)
• Case management (5 years)
• Communication skills
• Restaurant experience
• Medical terminology
• Customer support
• Guest services
Awards
Admin State Lic for Group Homes
January 2000
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Electronic health records: Best practices — Proficient September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Attention to detail — Completed
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Management & leadership skills: Impact & influence — Highly Proficient August 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Work style: Reliability — Completed
August 2020
Tendency to be dependable and come to work
Full results: Completed
Work motivation — Completed
November 2020
Level of motivation and discipline applied toward work Full results: Completed
Customer service fit — Familiar
September 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Workplace English — Highly Proficient
July 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Legal skills — Completed
August 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Completed
Teamwork: Interpersonal skills — Proficient
August 2020
Responding to challenging team situations at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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