Business Insurance Transformation Program
Resume:
Uma Sekar, 860-***-****, ********@*****.***
Summary
• Over 6 years of experience in the business insurance domain, 2+ years of experience in financial services, and 7+ years of experience in healthcare
• Expert in conducting interview sessions with business users to collect business processes and requirements
• Expert in accurately articulating the business objective and value proposition of assigned initiatives
• Proficient in Salesforce configuration of user security permission in compliance with organizational needs such as security model, managing profiles, permission sets, field level security and role hierarchy
• Lead end user acceptance testing for multiple agile teams that are part of digital transformation program
• Exceptional knowledge on business insurance products General liability, Property, Workers Compensation, Auto and Umbrella
• Experienced in insurance life cycle starting from rate, quote, underwriting, issuance, policy maintenance to claims for small and large business
• Expert at overseeing onsite and offshore model execution of project, maintaining healthy working relationships
• Proficient in Synthesizing business testing metrics to produce reports and polished presentations, highlighting key findings
AREAS OF EXPERTISE & TECHNICAL SKILLS
• User Acceptance Testing (UAT)
• Joint Functional Testing (JFT)
• Business Analysis
• Scrum master
• Cross-Functional Team Collaboration
• Agile, Waterfall Methodologies
• Work Planning and Prioritization
• Microsoft Office
• Rally, Jira
• SharePoint
• Salesforce Sales cloud
• Visio
WORK EXPERIENCE
Travelers Insurance, Hartford, CT. Nov 2015 – June 2022 Applications: Digital Platform, MyT, eCarma, WebPD, SCBP, TPP/XUI Tools: Salesforce, Rally, SharePoint
Role: Business Analyst/ Senior QA Consultant/UAT Co-Ordinator
• Worked with stakeholders to gather, document and convey business requirements into features and user stories for major multiyear Digital transformation program using Salesforce
• Participated in daily scrums and sprint planning sessions to outline goals and identify any obstacles
• Produced requirements and user stories for digital transformation of myT portal.
• Collaborated with stakeholders to prioritize requirements effectively based on business value, risk and constraints
• Collaborated with product owners, developers and scrum team members to assess project outcomes and prioritization for future release
• Conducted refinement sessions to ensure and enhance product efficiency
• Lead end-to-end and user acceptance testing for Travelers’s digital transformation programs myT, eCarma and Salesforce sales cloud
• Lead end to end and user acceptance testing for migration of legacy policy admin systems to new policy admin platforms SCBP, WebPD, TPP/XUI that supports General liability, Property, Inland marine, Crime, Auto, Workers Compensation and Umbrella
• Lead user acceptance testing for Small, Large and Middle Market, Boiler & Machinery, Inland Marine, Ocean Marine, Surety Bonds, and Global Insurance
• Analyzed book of business and identify optimal data for test scenarios and created test data for various products
• Set up the environment for UAT, setup includes agent/broker, sales representatives, account and prospect in Salesforce
• Configured account user security, hierarchy, profile and field level security in Salesforce for small commercial, middle market and Bond underwriting teams
• Collaborated with end-user trainers to provide training on improved processes and assisted with creation and maintenance of training
• Participated and provided production implementation business checkout
• Directed teams and refined Agile techniques throughout journey and assessment of delivery cycles, establishment of documentation framework to support Agile methodology implementation with Waterfall-centric delivery team
• Organized, tracked, prioritized defects in Rally through partnership with development team to identified bottlenecks
• Organized and facilitated UAT planning, test execution, daily standup with business stakeholders for various implementation
• As a liaison for the business insurance teams, established well defined end to end and UAT workflow that reduced testing time by 30%.
Cognizant Technology Solutions
Role: QA Lead Feb 2013 – Nov 2015
Client: Mass Mutual, Springfield, MA, Voya, Windsor, CT
• Lead onsite/offshore test execution for migration of Hartford retirement plans [401k, 403B and 457] to Mass mutual.
• Assisted Mass mutual leadership team with reporting, analysis, and business presentations to inform Hartford migration testing status.
• Tested functional and compatibility of Hartford retirement plans to Mass mutual retirement applications for defined contribution plans.
• Lead a team of 6 QA analysts to develop and execute test plans for new features, enhancements, and bug fixes for Retirement 401k plans.
• Execute functional testing for implementation of HP ITSM help desk management solution that helps Mass mutual technology to handle change and incident management.
• Execute test plans for new features, enhancements, and bug fixes for Voya life insurance Agency applications
• Lead a Broker Dealer application QA team to develop and execute test plans for new features, enhancements, and bug fixes for
• Provided daily, Weekly, monthly test status reports Hartford Hospital
Role: Web Administrator Oct 2004 – Jan 2012
• Collected and responded to user feedback through iterative improvements to site structure and content.
• Collaborated with development vendor to discuss, analyze, or resolve usability issues.
• Informed multiple hospitals and Department of Public Health of problems, problem resolutions or application changes and updates.
• Provided training and technical assistance in web site implementation.
• Worked with Medicare/Medicaid, denials, billing, claims, codes, mapping, and processing. EDUCATION
B.S. in Mathematics, Madurai Kamaraj University, India CERTIFICATIONS
Certified Scrum Master (CSM), Certified SAFe Agilist, Certification in Software Testing
Contact this candidate