Employment ITX Corporation, Rochester NY, August *021 to January 2022

Developer of Custom Software Products

Job Title: Marketing Copywriter

» Consult with product owners and service managers to assess new product features and analyze communication needs

» Coordinate and collaborate with agile team members to review and revise document standards

» Create and edit a variety of communications, including alert and text messages, push notifications, and emails

» Write and publish release notes and Help Center articles using Drupal CMS

Miami University, Oxford, OH, February 2004 to June 2020

Mid-sized Liberal Arts State University

Job Title: University Web Content Manager

My duties included, but were not limited to, the following:

» Created and maintained University web pages, which included all facets of development in the publication lifecycle: consultation, information architecture (IA) design, writing, testing, and publishing

» Mined Google Analytics and optimize metadata for improved SEO

» Collaborated with UCM leadership team to develop brand strategies and establish University web practices and guidelines

» Reviewed/edited print publications sharing the Miami “story” to recruit students

» Managed a team of Web Specialists and special projects with third-party vendors

» Assisted Social Media Manager in maintaining University social channels

» Conducted web usability testing and deliver test reports

» Assisted in the maintenance of client sites by troubleshooting HTML and CSS code as it pertains to both design and functionality

» Served as division liaison to campus community in CMS rollout and University Communications and Marketing (UCM) branding and web development services

» Administered our university-wide CMS (Cascade Server), including asset management and client access

» Led focus groups to uncover needed improvements to the website

» Created CMS instructional materials and online reference documents

» Conducted CMS training and provide ongoing client support by creating unique templates and distinct messaging for divisions

» Established University WCAG 2.0 Accessibility standards for CMS web pages and remediated documents

Attachmate Corporation, Loveland, OH, July 1999–Aug. 2002 Developer of Network Management and Host Connectivity Software

Job Title: Technical Writer

» Managed projects throughout development cycle (including the creation of information and project plans)

» Created and maintained online Help documentation

» Created and maintained user manuals (print and .PDF)

» Created graphics and document covers for publications department

» Collaborated with project team members (programming engineers, test engineers, technical support)

» Attended risk assessment and product development meetings

» Tested and evaluated product builds

» Performed Section 508 analyses to ensure keyboard accessibility

Education M.A., Technical Communication

Miami University, Oxford, Ohio

April 2005; G.P.A. 4.00/4.00

B.A., Technical and Scientific Communication–Computer Science Specialty Miami University, Oxford, Ohio

May 1999; G.P.A. 3.92/4.00; Summa Cum Laude

Tools Microsoft Office Suite

Adobe Creative Suite

Google Analytics

HTML, CSS

Jira

Content Management Systems (Cascade Server, WordPress, Drupal)

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