Customer Service Data Entry

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

FD FATIMA DIAGNE

Bronx, NY 10457 718-***-**** *********@***.***

Computer Skills, Word,

Excel, Access, PowerPoint

, Quickbooks, Front Page,

Peachtree

• Language Skills English &

French

•

January 2007 - Current

Tax Preparer

Jackson Hewitt New York, New York

Prepare corporate taxes including Schedule A, C and D for small businesses using e- file system, individual tax return

•

• Collect client paperwork

• Provide clients with Tax return checks

April 2021 - June 2022

Customer Service

NYC Department of Housing Preservation & Development New York, New York

• Data Entry Clerk

Referred unresolved customer grievances to designated departments for further investigation.

•

• Safeguarded data accessibility through effective file management and organization.

• Verified data accuracy by consistently reconciling work with documentation.

• Maintained accuracy while entering high-volume data into designated fields.

• Identified and corrected data entry errors using established quality control methods. February 2018 - March 2019

Customer Service Representative

American Stock Transfer & Trust Company New York, New York Followed up with customers to offer additional support and check resolution satisfaction.

•

• Handled customer inquiries, payments and service requests

• Assisting Share holder / Account detail, Price market, Sales shares January 2017 - February 2018

Customer Service Representative

King Teleservices Brooklyn, New York

EDUCATION

• Call center Rep

• Transfer agent

• AST for proxy Campaign

• American Stock Transfer & Trust company

May 2016 - August 2016

Customer Service

E Trade New York, New York

• Handle inbound and outbound calls

• General knowledge of opening accounts ( Ebay, E*trade)

• Knowledge of estate processing

• Working with attorneys

• Have a checklist and a script to follow

June 2005 - July 2006

Clérical Support

Active Staffing New York, New York

• Answered telephones, took messages and provided information to customers

• Sorted, processed and distributed incoming and outgoing correspondances

• Greeted and directed visitors to correct locations

• Maintained an alpha - numeric filing system, faxed, copy, and wrote memos March 2004 - October 2005

Administrative Assistant ( Internship)

Compass Communication New York, New York

• Took information from customers regarding placing advertisements

• Create business cards, invitation cards, flyers using MS Powerpoint January 2000 - November 2003

Customer Service Representative

Olsten Staffing Service Corp Olsten, MA

• Picked and packaged electronic for UPS delivery

• Created a product database, took orders and processed returns June 2006 Certification: Specialist Office technologie Global Business Institute, New York, New York

June 2008 Associate in Applied Science (A.A.S.)

TCI College of Technology, New York, New York

July 2010 BA in business Administration

Monroe College, New York, New York

August 2013 MBA in Accounting

Jones International University, Colorado

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