Customer Service Salt Lake

Esmeralda Rosales

**** * **** ******, ***** Salt Lake, UT 84115

385) 226 - 7000

******.****@*****.***

EXPERIENCE

DHL:Henkal, 2449 S. 6505 W. West Valley City, UT 84128— Dock Clerk

September 2021 - PRESENT

Working for DHL, a warehouse partnered with Henkal has been a marvelous work experience. With opportunities of growth and knowledge for me to proceed onto the working field. This job has allowed me to improve my customer service skills, handle computer software better, and multi-task multiple times a day. Some of the great skills I’ve acquired, thanks to the opportunity given by their hiring management have been…

BlueYonder: An online website where I input a database to allow drivers who come all around the world to be assisted. The assistance includes putting them at doors to get loaded with the product requested by their carriers like Walmart, Costco. Or unloading them with products needed by our warehouse to keep it up and running.

OTM (Oracle Transportation Management): This application is used to see scheduled loads or unloads to expect for the day.

OutLook:Email software.

Teams: A chat application to communicate with my colleagues.

Excel: Helps our team keep track of upcoming loads that need to be pre-loaded.

DeView: All expecting inbounds, pre-loads, live loads, for the day.

HarlandClarke, 4867 Harold Garry Dr, Salt Lake City, UT 84116— Customer Service Representative I

November 2020 - September 2021

Being allowed to work at HarlandClarke was one of the greatest opportunities I could’ve ever received. Thanks to a contractor company called Aerotek, I was able to work under the HarlandClarke staff. This company allowed me to learn the great abilities of talking on the phone to help stressed consumers. At HarlandClarke I learned…

Skype: Regular meetings and project communication.

Bank Systems

Credit/Debit Card: Activation, Deactivation, replacing, creating.

Fraud Recognition

Mortgage Payments

Escrow Payments

Identify past activity within bank statements

Professional Responses

Tone of Voice

61 mph

Communication with supervisors and teammates

Punctuality

HMS Host (French Meadow), 776 N. Terminal Dr, Salt Lake City, UT 84122— Cashier

December 2019 - August 2020

French Meadow is now closed as of 2021. Due to it being part of the old airport in Salt Lake. French Meadow was actually the first job I enjoyed as a teenager. Because the team that they had acquired were great people. Funny, outgoing, understanding, following through, and they actually played like a team. I could say their work environment made me feel that we were more of a family than actual co-workers. The reason I left their company was because of scheduling conflicts during the whole covid pandemic being introduced. But I did learn some skills that have helped me reach better opportunities in the working field without a college diploma.

Vocabulary Expansion

Diversity

Patience

Respect

Resolve Problems

Multi-tasking

Baking

Working with a team

EDUCATION

Highland High School, 2166 S. 1700 E., Salt Lake City, UT 84106— High School Diploma

August 2016 - June 2020

PROJECTS

South State Bank — Level I

This was my first project with Harland Clarke. I was assisting this bank with their update for their online banking app. South State had a lot of elderly people, and so their call rate went up. Too much for their regular employers to handle

TCF Bank - Level II

TCF was the second project I was assigned with HarlandClarke. At this bank I assisted with Level two inquiries. Checking their account balance, opening up fraud cases. Explaining the whole policies when it came to the TCF Bank.

LoanCare — Level I

I was assigned to this loan company as my third project. I had to take care of mortgage payments and inquired about payments. These inquiries occurred when a customer wanted further explanation on why their mortgage payment went up, what was an escrow, why their house insurance went up. When they needed their paperwork for taxes or proof of pay.

Patelco Credit Union — Level II

With this project I assisted with credit card payments, mortgage, auto, and assisted with signing them up with better credit card deals. Dealt with their online banking calls as well. This included Zelle, access to their online statements, and bill pay. Ordering new debit cards or credit cards. Assisting with fraud, increasing card spending limits, helping out with a fraud claim, and so much more.

SKILLS

Patient

On-time

Team Player

Team Leader

Respectful

Fast Learner

Computer Knowledge

Tone of Voice

64 mph

Listener

Opportunist

AWARDS

Best Example

Hamilton Tickets

LANGUAGES

Bilingual (Spanish & English) {Reading, Writing, & Speaking}

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