Technical Support Customer Service

Brandon L. Morales

**** ** **** *******, ******* FL 33321

757-***-****; ad0l1o@r.postjobfree.com

Objective:

To secure a position as a team player in a customer-oriented organization where I can utilize my customer-service experience, technical support expertise, and personal skills to achieve corporate goals while elevating customer satisfaction.

Work Experience:

Ramp Agent, Silver Airways, Feb 2019-Jul 2019

• Provided assistance to passengers by ensuring the safe, secure, and timely movement of baggage and cargo through the terminal area to the aircraft

• Marshaled aircraft into parking positions

• Loaded and unloaded luggage, carry-on bags, and catering supplies

• Assisted special needs passengers

• Cleaned aircraft cabins and serviced aircraft lavatories

• Performed security functions and prepared aircraft weight and balance paperwork

• Coordinated with pilots, airline dispatch office, and customer service department

Sales Associate, Perry Ellis International, Dec 2022-Present

• Provided exceptional customer service by assisting customers with purchases and returns

• Maintained an organized and visually appealing sales floor

• Operated the cash register and processed transactions

• Assisted with inventory management and restocking of merchandise

• Provided technical support to customers when needed

Technical Support Experience:

• Provided technical support to customers, troubleshooting software and hardware issues

• Assisted customers with setting up and configuring devices and software

• Resolved customer inquiries through phone, email, and chat support

• Demonstrated strong problem-solving skills and attention to detail in resolving technical issues

• Collaborated with cross-functional teams to identify and implement solutions for complex technical problems

• Experience in repairing mobile phones, computers, and gaming consoles

Areas of Expertise:

• Customer satisfaction

• Conflict resolution

• Innovative community involvement

• Technical support

Community Involvement:

Volunteer, Neighborhood Assistance Corporation of America (NACA)

• Provided information, managed parking, and inputted data for applicants

Education:

Liberal Arts-Software Engineering, Broward College, Davie, FL, 2017-present

High School Diploma, G. Holmes Braddock S.H., Miami, FL, graduated June 2016

Skills:

Photoshop, Microsoft Outlook, PowerPoint, Excel, Word, iOS operating system, technical support, repairing mobile phones, computers, and gaming consoles

Soft Skills:

• Strong work ethic

• Positive attitude

• Team player

• Good communication skills

• Ability to accept and learn from criticism

• Time management

• Empathy

• Respectful

• Integrity

Contact this candidate