Customer Service Entry Level
Resume:
Ashley Familia
Middletown, NY *****
***************@*****.***
Objective: To obtain an entry level internship in the Early Childhood Development education field or in a psychology office to expand my opportunities and further pursue my career interest. Education:
SUNY Orange, Middletown, NY
Bachelors: Early Childhood development
Minor: Psychology
Experience:
Current Employer: Customer Service Rep, Middletown, NY (April 2022 - August 2023)
● Over the representative
● Handled up to 50+ calls a day
● Assisted customer with their internet accounts, helped them get back online, educated them on their services
● Educated customers on their bill, what they pay for, promotions they can apply for, ways to save on bills and benefits on doing so as well
● Have extensive training on how to educate customers, relate to customer, de escalate calls if need be
● Provided customers from different state the help that they need from the comfort of my home Previous Employers: Dicks Sporting Goods, Middletown, NY (August 2020 - April 2022)
● Processed all payment transactions
● Handled customer services worked with customers in all department due to the extensive training I had
● unloaded trucks
● helped with online orders
Kohl’s / Employee, Middletown, NY (October 2017 - March 2020)
● Processed all cash, credit, debit, coupons and gift cards
● Handled customer service, provided customers with online assistance, answered any/all any department questions for customers
● Educated customers on how the store credit/rewards card benefited them as a customer Language Skills:
● Fluent in both Spanish and English
Skills:
● Excellent communication skills, organizational skills, great multitasker
● Very familiar with legal terms and documents
Contact this candidate