AMANDA DIXON

Mesa, AZ

ad0kwc@r.postjobfree.com 661-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Support Agent

DoorDash- Tempe, Az

July 2021- Current

Aerotek- Mesa, AZ

January 2021- July 2021

Trained Customer Support Agent trained to use Door Dash internal systems including Dispatch, Mint, and Salesforce. Cross trained on Merchant Support Marketplace, Drive, and Tier 3 Escalated Support before conversion.

Customer Service Representative

24-7 Intouch - Mesa, AZ

March 2019 to Jan 2021

Started as a regular agent and within 3 months was working in the specialty team where I take emergency calls and dispatch emergency services as needed. I spent one month on the quality assurance team as an internship until the internship was cut due to budget. I've consistently performed above expectations on call performance and documentation.

Customer Service Representative

NETbilling, Inc - Valencia, CA August 2017 to March 2019

Used Shortel to assist customers with accounts.

Team Member/Cashier

Amusematte Corp - Simi Valley, CA March 2016 to March 2016

Seasonal job working with children for the Easter bunny photo shoot.

Bell Ringer

Salvation Army

November 2015 to December 2015 Collecting donations for charity.

GM Clerk

VONS GROCERY STORE - Northridge, CA September 2007 to April 2012

I worked every department within the store and varying shifts throughout my almost five years.

EDUCATION

High school diploma

SKILLS

•Quality Assurance

•Customer Support and Satisfaction

ASSESSMENTS

Customer Focus & Orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Service — Expert

June 2020

Identifying and resolving common customer issues. Full results: Expert

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Customer Service Manager — Highly Proficient

June 2020

Managing customer service representatives and resolving customer issues. Full results: Highly Proficient

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