Customer Service Data Entry

CARMEN NoEMI PEREZ

Lynwood, California ***** @ 562-***-**** @ ********@*****.***

PROFESSIONAL SUMMARY

Motivated professional with a track record of establishing positive working relationships, resolving complex

problems, and gaining customer loyalty. Critical thinking ability, problem-solving ability, ability to plan and

organize activities, and ability to provide excellent customer service. Team player who is also a good

communicator. Fluent in Spanish. Empathy, dependability, and enthusiasm for customer satisfaction.

SKILLS

e Shipping procedures understanding e Abilities Computer proficient Data Entry, Clerical,

Documentation and reporting Money handling Administrative Experience.

Work History

Customer service

e Payment processing Inbound and outbound calling Data

phone talent Customer Service Assistant, 12/2015 - 11/2022

Etech Internacional Lab

e Ca

¢ Quickly submitted completed orders to maximize delivery efficiency

e Was in charge of directing calls to specific departments and people

e Spoke with customers about their concerns about products or services in order to resolve issues and

increase sales

e Helped customers with questions and orders over the phone

¢ Customer questions about product availability and shipping times were answered by me

¢ Worked with shipping companies UPS to coordinate and track materials movement to and from customers

e Was in charge of processing cash and credit payments in a timely and accurate manner.

EDUCATION

1996

Belmont High School - Los Angeles, CA

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