Front Desk Hotel
Resume:
Balkisu Awu Mah
IL, Chicago, 60645
************@*****.***
Objective:
Dedicated and customer-oriented Hotel Front Desk Receptionist with 2years of experience in providing exceptional guest services. Adept at handling reservations, check-ins, and resolving guest inquiries. Seeking to contribute my skills and enthusiasm to your hotel in providing a memorable guest experience.
Professional Experience:
Hotel Front Desk Receptionist
Nidya hotel, Istanbul Turkey, 34325
February 2021-2022
• Greet and check-in guests, ensuring a friendly and efficient arrival process.
• Manage reservations and room assignments using [Hotel Management Software].
• Provide guests with information on hotel facilities, local attractions, and services.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Assist with billing, invoicing, and processing payments using [Payment Systems].
• Maintain a clean and organized front desk area, ensuring a welcoming environment.
•Coordinate with housekeeping and maintenance to fulfill guest requests.
• Train and mentor new front desk staff in standard operating procedures.
•Performed check-ins and check-outs efficiently, maintaining high guest satisfaction.
•Assisted with administrative tasks, including answering phone calls and emails.
• Collaborated with the concierge team to arrange guest services and special requests.
•Contributed to the development of improved check-in and check-out processes.
•Ensured compliance with hotel policies and standards. Education:
[Degree, bachelor’s degree
University of Buea Cameroon, Buea, Southwest Region 2016/2017
Skills:
• Excellent customer service and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Multi-tasking and time management
•Effective communication and phone etiquette
•Attention to detail and accuracy
•Knowledge of local attractions and area information Available anytime.
Contact this candidate