Daniel Gene Hixson Mansfield, TX 972-***-**** ad0kv1@r.postjobfree.com

Backup Administrator

Backup Administration professional with more than 15 years of success in identifying and resolving the root cause of issues within systems essential for disaster recovery and backup activities. Highly skilled in transforming high volumes of data into new process improvement, project strategies, and fixes for new or recurring issues.

CORE COMPETENCIES

Avamar Backup Administration Vendor Relations Disaster Recovery Database Administration

CLIST REXX ISPF Dialogue Manager COBOL HMTL SQL XML ISPC IMS/DC JCL MVS Oracle PL/SQL

EasyRetrieve Reporting SAS/Mainframe with MICS Reporting Syncsort IBM Utilities Veritas NetBackup

PROFESSIONAL EXPERIENCE

IBM/Kyndryl September 2019-[DATE]

Backup Engineer/Storage Administrator

Delivered swift, rapid resolutions to encountered issues for NetBackup and AVAMAR backup platforms while ensuring the support needed for the continued success of administrative platforms for production environments. Translated daily platform environment data into new fixes for backup failures and other issues. Fostered and maintained positive relationships with vendors to drive the rapid resolution of encountered issues.

Inherited a support role for a large data center with underperforming backup completion rates involving the analysis of job failures due to buffering errors in Windows Servers while backing up transient disks.

Increased success rates from an average of 70% to 97%+ in just two months by partnering with Windows server owners to correct backup schedules to ensure disk availability and large enough buffer sizes in servers for backups.

Spearheaded the end-to-end completion of a major project involving the decommissioning of a remote data center, including the migration of active apps to a new site and re-purposing or destroying equipment, with all milestones and objectives completed in six months.

Steered the seamless completion of upgrade projects for NetBackup, AVAMAR, NetBackup Master, and media servers.

AT&T April 2009-September 2019

Backup Engineer/Storage Administrator

Demonstrated continued success during the support and administration of NetBackup and AVAMAR platforms for data centers located throughout the US. Translated high volumes of data into new insights regarding emerging or recurring issues and the steps needed for resolution. Authored in-depth documentation for all IT, legal, and financial audits for backup and disaster recovery procedures as needed.

Mitigated any potential loss or interruptions through the complete review of all gaps in disaster recovery and backup systems and the implementation of new controls to remediate encountered weaknesses.

Fulfilled user community data reporting requests by creating ad-hoc system queries.

Established a repository of document job aids essential for production support success as the creator and administrator of a new group website.

Gained new insights into data issues impacting customers by collaborating with system users and attending HLD and requirements meetings for future releases.

EDUCATION

Bachelor of Science in Computer Science, University of Texas at Dallas

Training: Veritas NetBackup Enterprise Server AVAMAR Backup Administration Networker Backup Administration

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