Customer Service High Volume

NATALIE BICKEL

CONTACT

oJ 682-***-****

& ***************@*****.***

* *** * ************,

Arlington, TX 76014

PROFESSIONAL SUMMARY

Personable Bartender with proven

experience interacting with

customers through elevated

hospitality. Executes house drink

recipes consistently in tandem

with food and beverage

regulations. Works busy shifts

while adhering to safety,

sanitation, and quality standards.

SKILLS

e Recipe and menu

memorization

© Customer service

e Cocktail list development

e Suggestive selling

e Monitor alcohol service

EXPERIENCE

BARTENDER Feb 2016- Current

Boomerjacks Bar and Grill, Arlington, TX

e Greeted patrons seated at bar, provided menus, and memorized or

recorded drink and food orders.

e Verified legal drinking age of patrons through stringent ID checks.

e Maintained updated knowledge of cocktail, wine, and beer menus and

memorized all in-house recipes.

e Cleaned and sanitized glassware and flatware and stored in bar areas

for easy access.

e Monitored open bar tabs, closed out bills for departing patrons, and

processed cash and credit transactions.

e Trained new bartenders in customer service, bar equipment safety, drink

preparation, and upselling techniques.

e Supported servers by preparing alcoholic and non-alcoholic drinks for

table customers.

BARTENDER Nov 2020- May 2021

Sports and Social at Texas Live, Arlington, TX

e Verified legal drinking age of patrons through stringent ID checks.

e Monitored open bar tabs, closed out bills for departing patrons, and

processed cash and credit transactions.

e Conversed with customers and recommended specials to build rapport

and cultivate customer loyalty.

e High volume sports bar, very fast paced per events in town like football

and baseball game days

EDUCATION

RDA-DENTAL May 2015

Kaplan College, Arlington, TX

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