Data Entry Customer Service

Teneisha Moore

********.*******@*****.***

{757-***-****/ 614 Oak St. Portsmouth, Va 23704

SUMMARY

Detail-oriented Data Entry Specialist with 20+ years of experience in accurately inputting and verifying large volumes of data. Proficient in Microsoft Excel and Google Sheets. An outstanding track record of meeting tight deadlines. Implemented excellent customer care so the company could run smoothly.

Experienced and reliable customer service represented with extensive experience providing assistance in a busy call Work from Home setting. I am familiar with Amazon Workspace, Jabber and Finesse.

Driven and detail-oriented Phlebotomist with 20+ years of experience drawing blood in a fast-paced Emergency Room and Outpatient setting.

EXPERINCE

DATA ENTRY CLERK

Chesapeake Regional Medical Center/ May 2000 to Nov 2018

Collaborate with other departments to help fulfill customer/patient request

Compilling all records into one file/table and sorting it based on criteria

Typing data provided directly from customer/patient

Verifying data by comparing it to source documents

Complete backups to ensure data preservation

Managing the hospital clerical needs such as managing the calendar, appointments, answering calls, taking messages and directing calls to the proper department.

Updating outdated information and comparing new data to the original figures

CUSTOMER SERVICE REPERSENTIVE

Nesco Resource (Maximus} Nov 2022-Sept 2023

Assist providers with creating accounts and navigating their portal

Overseeing providers accounts and processing their adjustments

Assist providers with their new provider applications and with their enrollment application for Medicaid.

Submitting claims, and reviewing them under Remittance Advice, Prior Authorization-seeking approval for services, Cost Reports, and checking eligibility.

Creating detailed tickets after each call for follow up purposes

Adjusting Administrator Roles along with Agent Roles

Setting up providers Electronic Fund Transfer Banking (EFT}

Basic troubling shooting

Navigating between multiple apps to assist the provider

PHLEBOTOMIST

Chesapeake Regional Medical Center May 2000 – Nov 2018

Inspected and sterilized equipment under the infection control standards

Label, store and organize blood samples for accurate results

Collected blood samples by venipuncture and capillary puncture

Collected blood specimens and nonblood specimens such as urine, stool samples, swabs such as, sputum, throat and wounds cultures

Reported critical and stat results to the ordering physician via phone and faxed results within normal range.

Explained details of the blood draw to make the patient feel at ease.

Administered 12 lead electrocardiogram monitoring.

Assisted physicians in treating cardiac and peripheral vascular issues with techniques such as implanting pacemaker and inserting balloon angioplasties.

Complete cardiology procedures to patients

Scan Holter Monitor recordings

Check pacemakers

Ensure appropriate processing of cardiac testing per policy and procedures

Match labotory requisitions forms to specimen tubes, label centrifuge, split and freeze specimens as required by test order

Pack specimens for transport

Understand physician's orders

Comply with OSHA and DEP regulations

SKILLS

Data Enty Clerk

Time management

Ability to research and collect data

Ability to work independently

Communication skills

Pay close attention to details

Fast typing

Knowledgeable with office tools

Enter raw data into a spreadsheet, document or database

Transcribing audio files into text

CUSTOMER SERVICE

Patience and Self Control

Ability to Use Positive Language

Clear Communication Skills

Accepting Responsibility

Positive Attitude

Empathy

Technical Knowledge

Live Chat, chatbots and email software

Adaptability

Creative

Quick Thinking

Open Minded

PHLEBOTOMIST

Accuracy and attention to detail

Work well with others

Follow instructions

Critical Thinking

Medical knowledge (responding to side effects, like fainting or nausea

Empathy (keeping patients calm while collecting specimen}

Listen to patient concerns

Measuring the correct amount of blood

Verifying patient insurance information

EDUCATION

North Duplin High School (graduated in 1994)

Sampson Community (attended in 1996 – CNA)

ADDITIONAL CERTIFICATION

CPR

Med Tech

IV Team

I certify that all the information on this resume is correct and verifiable.

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