Management Team Customer Retention
Resume:
Education
BS Marketing & Fashion
Retail Merchandise
Post University
Waterbury, CT
Experience
New York & Company Inc
Store Co Manager, Danbury, CT
• Communicated clear expectations and goals with each team member.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Worked with the management team to implement the proper division of responsibilities.
• Monitored security and handled incidents in a calm and professional manner.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Mentored new sales associates to contribute to the store’s positive culture.
Dressbarn
Store Manager, Southbury, CT
2002 - 2019
• Hired and trained new employees, including selecting seasonal workers to hire permanently.
• Conducted performance reviews; handled employees with poor performance or attendance.
• Resolved customer concerns/complaints through direct phone contact, in person and written correspondence.
• Responsible for inventory, pricing, merchandising and displays.
• Traveled to various stores in the state to train other managers.
• Created business strategies by generating repeat business through exceptional customer service.
• Drove sales and marketing strategies through outreach with the community, customer events, and ensured customer retention. Sherry Oliver
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Skills
Gap Inc.
Manager, Southbury, CT
2021 - present
• Focused on leading processes and areas of the business, executing tasks and maintaining productivity to ensure goals are met.
• Served as a role model to achieve priorities in the store, with the customer as the primary focus.
• Provided front line supervision to an operational, service or adminis- trative team.
• Ability to react well under pressure and treat others with respect.
• Developed coworkers to drive a culture of high performance and engagement.
• Assemble and put out products in a timely manner.
• Submited the payroll and reviewed the preview for inconsistencies such as excessive differentials, overtime or variances from historical payroll.
References
Donna Miller
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Joyce Dielemans
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Maureen Hughes
Technical
Call Center
Client Relations
Recordkeeping
Account Relationship Management
Customer Retention
Upselling
Cross-Selling
Detail-Oriented
Customer Satisfaction
Software
Microsoft Office
Google Suite
Zoom
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