Information Technology Business Analyst
Resume:
E M I L I E G A N G W E R
*************@*****.***
Houston, TX
PROFESSIONAL SUMMARY
Results-driven business professional with 12 years of experience in the software and information technology industry seeking to transition to a new, challenging role. Creative and analytical thinker with strong problem-solving skills and the ability manage wide-ranging client demands to build solutions that improve revenues and brand awareness.
SKILLS
Sales experience with various
products, including technical
software solutions
Experience in Microsoft, JIRA, Analytics
Reports / Dashboard Development &
other software programs
Some experience in SQL and Oracle Contracts creation & management Software system requirements &
project implementation
Public speaking, training, networking,
communication and collaboration /
teamwork experience
Research, prioritization, & multi-
tasking experience, and works well in
fast-paced environments
EXPERIENCE
Technical Solutions Manager, Mitratech, May 2022 Sep 2023, Austin, TX Manage a strategic set of accounts across the Enterprise Legal Management portfolio Delivering clients webinars, developing business use case articles, and how-to instructional videos
Supporting client retention and escalations by maintaining team communication with new & current clients
Senior Business Analyst, Mitratech, Apr 2019 Apr 2022, Austin, TX Provide subject matter expertise for product implementations, software enhancements / upgrades
Lead requirements gathering / business process analysis of legal departments Performed data mapping functions for data conversions in vast majority of all implementations
Development of specifications for custom software, interfaces and reporting Project management, scope definition, requirements analysis, design configuration, development, acceptance testing, implementation, user training and post-implementation support
Conducted training for end users and technical staff EG
Aug 2010
Business Analyst, Mitratech, Mar 2016 Mar 2019, Austin, TX Experience in implementation of legal case/matter and entity management systems for medium to large corporate legal software solutions Business analysis and consulting for matter & entity software implementation projects Project Coordinator, Mitratech (formerly known as Bridgeway Software), Aug 2012 Mar 2016, Bellaire, TX
Maintain project plans, key deliverables, milestones, budgets and resource allocation Assist with legal software project implementation, including requirements gathering, configuration, user acceptance testing, and go-live client support Engineering Student Services, Texas A&M, Jan 2009 Aug 2010, College Station, TX Aid and advise current engineering students
Data entry and database management
Host and coordinate future student / fish camp
Senior Sales Rep / Manager, The Puppy Store, Aug 2007 Dec 2009, College Station, TX Manage store in entirety, includ. sales & finances Advise, guide, and train sales associates
Animal medical care, includ. diagnosis & treatment Veterinary Technician Trainee / Main Receptionist, Cypress Square Animal Clinic, Aug 2003 Aug 2004, Cypress, TX
Small Animal Care: handling of animals during exams, treatments, procedures, & emergency assistance
Clinic Maintenance: cleaning, disinfecting all areas, laundry, toxic waste disposal, and general upkeep of the facility
Client Communication: client relations, patient admittance / discharge, scheduling appointments, billing, record-keeping, & other admin tasks Assist in Procedures: assist with vaccines, wound dressings, sample collection (blood & urinalysis), prepping equipment /supplies, & anesthesia monitoring Lab / Pharmacy Support: prepping equipment & supplies for procedures, x-ray assistance & maintaining clean / organized treatment areas EDUCATION
Bachelor of Arts, Major in Political Science, Minor Psychology Texas A&M University College Station, TX
AWARDS
Spanish National Honor Society, Cy-Fair HS: August 2002 - May 2005 Veterinary Enrichment Camp, College of Vet Medicine Texas A&M: Summer 2004 ACCOMPLISHMENTS
Inline Speed Skating World Championship, Lincoln, NE: August 2003 NFL Super Bowl Captain, Super Bowl 51 Houston, TX: February 2017
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