Call Center Customer Service
Resume:
Natasha Pittman
Rocky Mount, NC *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inventory Control Specialist
Synovos - Rocky Mount, NC
December 2021 to Present
• Issue materials to client as requested; pulling, staging and kitting material as required
• Places received material into proper storage location; perform tagging, repacking, delivering and special handling as necessary
• Issue returns for unused material per SOP guidelines
• Prepare material for return to vendor and prepare parts to be shipped out for repair, per SOPs
• Perform cycle counts and report stock balance discrepancies to Manager and Buyer for resolution
• Maintain inventory accuracy by count and location; replace barcodes and process relocations in ERP system
• Verify on-hand inventory quantities to accurately identify reorder needs on every item
• Clean and organize the storeroom on a regular basis, including sweeping, scraping, etc. maintaining minimum standard required
• Support corporate initiatives and assist with any special projects assignments as required Call Center Agent/Customer Service
FCR
October 2021 to December 2021
Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
Warehouse Worker
Corning, Inc - Tarboro, NC
June 2020 to October 2021
Warehouse Associates are responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock and other. Packer/Shipper
ilco
February 2020 to May 2020
Picker and Packer
Acme United Corporation - Rocky Mount, NC
July 2019 to December 2019
Streamlining order picker movement through warehouses to fill the greatest number of orders in the shortest amount of time is one of the largest challenges pick and pack fulfillment centers face. As the fulfillment center receives orders, pick and pack workers gather requested items from the master cartons and package and label them for shipment.Also we do put away, cycle counting, picking, scanning, wrapping, sort and segregation, replenishment,
Inventory Control Specialist
Acme United Corporation - Rocky Mount, NC
May 2018 to July 2019
• Perform counts and ensure all inventory is accounted for and reported according to company policy
• Maintain adequate inventory levels to meet customer demand
• Investigate and correct discrepancies in reported quantities and locations of all inventory
• Assess inventory output on a daily, weekly, or monthly basis to identify trends in productivity
• Manage cycle counts of product inventories on a regular basis
• Lead others in safe work practices, especially when in a distribution center environment
• Monitor delivery schedule and customer orders
• Place and receive orders in a timely and accurate manner
• File claims when defective products are discovered
• Coordinate with customer service and logistics departments
• Check date-sensitive products for expiration and facilitate removal or transfer of product as needed Assembler
Cummins
July 2018 to January 2019
Making engine
Packer
Acme United Corporation - Rocky Mount, NC
May 2018 to July 2018
packing boxes
Packer/Shipping
QVC Distribution Center - Rocky Mount, NC
July 2017 to January 2018
Packing
Shift Leader
L and L Store - Rocky Mount, NC
May 2013 to May 2017
Shift leader direct other employees through their daily routine and interact with customers to make sure that they have satisfactory experience
Housekeeping
Hunter Hill Nursing Home
July 2013 to May 2015
Responsibilities
bathroom floor room
Cashier
Wendy's - Rocky Mount, NC
March 2011 to March 2013
Ability to multi-task,work quickly and efficiently. Stand be active for a long periods o time. Greet the customers,take their orders and handle payment
Cashier
Arbys Restaurant Group, Inc. - Rocky Mount, NC
September 2007 to April 2008
Responsibilities
serving people and lobby and bathrooms and putting the food in bags Education
GED
Nash Community College
Skills
• Algebra and math skills (10+ years)
• Filing paper work and organizing a team (1 year)
• Skilled in final assembly (1 year)
• Assembly Line
• Clean Room
• Assembly Worker
• Picker Packer
• Warehouse Associate
• Shipping
• General Labor
• Forklift
• Shipping Receiving
• Loading
• Unloading
• Order Picking
• Order Picker
• Warehouse experience
• RF scanner
Certifications and Licenses
CRC
Forklift Certification
Contact this candidate