EDUCATION

Georgia Gwinnett College, Lawrenceville, GA August 2019 - May 2022

Bachelor of Science, Marketing

EXPERIENCE

McCray’s Tavern, Lawrenceville, GA September 2022 - Present

Sales Associate

Attend to guests before, during, and after their meals

Ensure the timely delivery of food and beverages periodically throughout the service time

Maintain dining ambiance with an enthusiastic attitude

Collaborate with coworkers to elevate the overall restaurant

Country Inn & Suites, Buford, GA April 2022 – September 2022

Front Desk Representative

Demonstrated good communication skills and helped ensure optimum communication between

all guests, all shifts, departments, and management

Practiced customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,

accommodation, courtesy, honesty, and professionalism

Observed safe cash handling procedures required by company policy and is responsible for the

cash drawer, cash, and credit card information transactions for the shift

Ensured accurate processing of charges and completes/balances end of shift reports with full

handover to next shift

The Cheesecake Factory, Buford, GA June 2021 – April 2022

Customer Service Specialist

Exercised excellent communication, hospitality, interpersonal and math skills

Read table and anticipated guests’ needs

Assisted with menu selections, refill beverages and ensured food arrival on time

Delivered warm and friendly interactions

Main Event, Suwanee, GA September 2017 – June 2021

Sales Administrator (May 2021 – June 2022)

Promoted and recommended activities based on guests’ needs and activity availability

Endorsed phone, web, and in-person leads

Booked birthday parties, special celebrations, and group/company events

Closed out guest transactions while promoting upcoming functions

Party Host Supervisor & Banquet Attendant (August 2019 – April 2021)

Overlooked catering for party hosts, ensured orders were in place, food out timely, and

discrepancies were addressed

Foresaw the needs of party children and parents

Provided training and guidance of standard procedures to party hosts

Handled cash by arranging till, closing out checks, and tips, etc.

Set up banquet room, ensured cleanliness, beautiful food and beverage layout

Provided attentive table service and maintained a fully stocked buffet bar

Set up and break down presentations

Adhered to local and state alcohol laws, procedures, and policies

Maintained a clean and safe section, complete side duties

Party Hostess / Cashier Attendant (September 2017 – July 2019)

Welcomed arriving birthday parties and served as host throughout scheduled activities

Monitored events, anticipated party needs, and aid the party parent

Processed payment transactions, handled cash for close-out

Exchanged greetings with guests and conveyed menu selections

SKILLS

Computer: Proficient in Microsoft Word, Excel, PowerPoint

Strong Problem Solving and Multi-Tasking Skills

Active Listening and Communication Skills

Quick Learner and Team Player

Language: Intermediate in Spanish

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