Jennifer Pettigrew

Customer Service Professional

ad0kpe@r.postjobfree.com • 603-***-****

linkedin.com/in/jennifer-doiron-pettigrew-0b9b97/ • Concord, NH 03303

Highly skilled and dedicated professional with a track record of delivering exceptional customer service and achieving business objectives. Repeated success driving the smooth running of day-to-day operations to propel optimal productivity and efficiency. Adept at addressing, responding to, and resolving potential customer-facing problems, issues, or discrepancies promptly, leading to a significant boost in customer satisfaction and loyalty. Capable of prioritizing and completing multitask assignments within stringent deadlines. Able to learn new things, processes, and systems quickly in a fast-paced, time-sensitive working environment. Elite communicator distinctively committed to establishing and maintaining working relationships with colleagues and senior management for continuous growth. Areas of Expertise

Customer Service & Support

Operational Excellence

Performance Optimization

Process Improvement

Documentation & Reporting

Mortgage Processing

Call Center Operations

Regulatory Compliance

Customer Relationship Management

Teamwork & Collaboration

Issues & Problem Resolution

Microsoft Office & Google Docs

Professional Experience

CAREER GAP: Family Care & Support 2018 to Present

DIPSY DOODLE DAIRY BAR, Northfield, NH 2013 to 2017 Restaurant Co-Owner

Led and ensured the smooth running of day-to-day operations, including overseeing staff recruitment, supply chain management, promotional campaigns, financial transactions, and payroll processing. Collaborated closely with patrons in the front-of-house to address and resolve customer and vendor concerns promptly.

● Achieved numerous accolades in the culinary industry, receiving multiple prestigious food awards.

● Established a strong reputation as a dedicated advocate for local charity initiatives and events. MERRIMACK MORTGAGE, Manchester, NH 2010 to 2015

Secondary Marketing Analyst I/Lock Desk

Demonstrated adept management of interest rate risk and enhanced financial risk mitigation through the establishment of comprehensive reporting mechanisms. Spearheaded secondary help desk support, serving as the initial point of contact for resolution. Cultivated enduring partnerships with various mortgage companies, fostering collaboration and mutual success. Identified unique pricing opportunities and tailored loan solutions to meet specific needs. Administered the filing and tracking of rate lock reports for investors.

● Played a pivotal role in optimizing product penetration and profitability for a mortgage banking firm with an annual business volume of $1B.

● Realized substantial cost savings through effective negotiation, totaling tens of thousands of dollars.

● Rendered exceptional customer service by addressing and responding to inquiries and other related concerns.

● Facilitated interactions among a diverse team of over 100 sales and support personnel.

● Earned the 2013 Customer Service Excellence Award. Career Note

Floor Plan Auditor Citizens Bank 2006-2010

Secondary Marketing Whole Loan Trader - Lock Desk Citizens Mortgage Corp. 1991-2005 Education General Courses Keene State College, Keene, NH

Contact this candidate