Customer Service Technical Support

Professional Summary

Skills

Experience

CRYSTAL PINNIX

*** ********* **., ****, ** 27244 919-***-**** 919-***-**** *******.********@*****.*** Manager with a demonstrated record of achieving company goals who thrives in a fast paced and high-end merchandise environment. Responsible for customers satisfaction while empowering employees with knowledge and skills to meet needs and deliver exceptional service. Marketing, promoting store products, and controlling cost. Meeting and optimizing profit goals and growth. Highly motivated team player who is self-driven. Sales / Customer Service Conflict Resolution

Technical Support Staff Recruitment / Employee Training Team liaison Team leadership

Inventory control Staff management / Operations

management

Store Manager 05/2018 to Current

Extra Space Storage – Greensboro, NC

Manage day-to-day operations of company sites

Develop customer relationships by identifying their storage needs and providing solutions

Meet key performance indicators through sales objectives Control cash and balance receipts, pursue collections, post payments, and process daily bank deposits

Ensure the facility meets the highest cleanliness standards through general maintenance duties

Work independently on daily tasks as well as cooperate with team members and other stores in the area

Training new and existing employees

Operations Specialist, Solutions Manager, Solutions Specialist 11/2006 to 05/2017 Verizon – Cary, NC

Point of resource for management and staff

Instructed staff on company policies and procedures Maintained all demonstration products and tracked inventory levels to reduce loss Education

Awards

of merchandise and increase profits

Trained new and current employees on conflict resolution and how to overcome objections to meet company goals

Assisted with interviews and staffing decisions

Analyzed customer needs and presented value-added solutions to inspire customers on how wireless technology solutions can impact daily living Interacted with customers to deliver exceptional customer service in high volume locations, maintaining, exceeding monthly sales quotas and goals Led detailed technical support workshops for customers to promote clearer understanding of wireless devices.

National EKG Technician Certification: Jan 2022

Piedmont Community College - Roxboro, NC

Rockingham Comm College - Reidsville, NC

Guilford Technical Community College - Jamestown, NC Appalachian State Univesity - Boone, NC

Customer Care Award 2022

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