KAREN STOKAN

**** *. ******* ** *******, AZ *****

602-***-****

ad0kok@r.postjobfree.com

Career Objective

Organized and flexible Patient Account Representative with over 20 years of experience in hospital and clinical settings, working with inpatient/outpatient admissions, registration, data entry, and customer service. Strong ability to communicate clearly and effectively with patients and staff. I am seeking a position of increased responsibility and fast-paced. I am seeking a position where I can use my previously acquired skills to contribute to a company while gaining new skills and experience.

Skills

I am proficient in multiple Microsoft programs, Excel, Outlook, AS400, Rumba, and Sunrise, medical record and some coding, data entry, scanning/copying documents, verifying eligibility, discussing patient responsibility, and processing insurance claims.

EDUCATION

Dialysis Technician 2014

Certified Nursing Assistant 1994

American Teller School 1979

Williams High School

High School Diploma

CAREER HISTORY

Patient Service Representative

Tenet Healthcare, Glendale, AZ March 2022 – Present

I greet patients entering the physician practice, answering office phones, making appointments, confirming appointments and rescheduling when necessary. I check in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. I assists in checking out patients and assists them with referral processing and scheduling process, collect co-pays and posts charges, charge entry and patient balance processing. I distribute information to patients regarding office policies, procedures, information about the practice, etc, explain and enroll patients in the patient portal.

Patient Access Representative

Phoenix Children’s Hospital, Avondale, AZ Nov 2017 – March 2022

Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. Courteously answers the telephone and answers all questions in a timely manner. Identifies and refers uninsured and underinsured patients to the Financial Counselor. Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH. Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. Performs miscellaneous job related duties as requested.

Dialysis Technician

Fresenius Medical Care/November 2014 – November 2015

800-***-****

Daily sterilization of equipment used for the dialysis process. I initiate monitoring and terminating dialysis treatments, ensuring the process proceeds smoothly and notifying the RN of any abnormalities. I ensure the dialysis equipment is functioning properly. Initiate the dialysis treatment, including accessing the vascular access, monitor the patients as they undergo dialysis, including their vital signs and blood chemistry and alerts the RN of any abnormalities. I terminate dialysis treatment and performs catheter care and dressing changes, administer heparin or normal saline under the direction of a registered nurse, prepare machines and equipment for use, ensures the dialysis machines are working properly during the treatment and replaces those when necessary, tests and maintains RO water system. I may perform routine maintenance and liaison with technical support regarding equipment that requires repair. I maintain documentation related to treatment information, maintains inventory of dialysis supplies and equipment, ensures a clean and safe environment, including turning over dialysis chairs between patients and cleaning and sterilizing the equipment. I interact with all levels of staff in a variety of departments, physicians, patients, families and external contacts and vendors

Patient Financial Service Representative

Banner Health, Phoenix, Az 85006/Mar 1999-Jun 2014

Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. Courteously answers the telephone and answers all questions in a timely manner. Identifies and refers uninsured and underinsured patients to the Financial Counselor. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation. Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Performs registration, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. Performs miscellaneous job related duties as requested.